Jaspaul Brar
Abbotsford,B.C.
Summary
Driven leader with 20 years of domestic and international career history in multiple businesses and proven skillset in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, operations excellence and client service. Offering excellent interpersonal and communication skills and experience managing multiple categories and brands.
Overview
19
19
years of professional experience
Work History
General Manager - Business Development
Archway Community Services
01.2018 - Current
- Responsible for design & build of office in India
- Managed contracts, budgets, P&L, recruitment, marketing, operations and strategic planning for English language training & testing in India
- Communicated directly with customers and partners to build strong business networks and relationships
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Heading development of catering business (Delish) to support new immigrants in gaining work experience whilst ensuring profitability of the social enterprise
Field Operations Manager
Government of Canada (Statistics Canada)
12.2020 - 08.2021
- Contributed to the development of operational plans & strategies for Census 2021 data collection
- Managed field & office operations, including financial, human and material resources
- Developed collections strategies and contingency plans for 30 zones in 3 cities
- Coached, managed and monitored KPIs of team of over 525 staff
- Implemented and maintained high standards of quality in all areas
- Met with senior management to determine needs and develop roadmaps
Owner/General Contractor
Norcoast Developments Ltd.
03.2016 - 05.2020
- Procured, designed and built single & multi-family dwellings
- Managed day-to-day business operations
- Managed site & office operations, financial, HR and material resources
- Site supervisor of multiple trades/companies
- Handled safety, security and legal matters.
- Consulted with customers to assess needs and propose optimal solutions
Senior Operations Manager
Qatar Airways (Qatar Duty Free)
01.2011 - 03.2016
- Developed systems and procedures to improve operational quality and team efficiency
- Responsible for strategies to increase sales revenue & profitability of the stores by formulating strategies with Procurement, Marketing & HR
- Ensured compliance with safety & security standards of the Company, Airport, Customs & Civil Aviation
- Recruited, developed and managed large teams in various departments to deliver multi-million dollar sales/annum
- Accountable for planning & merchandising for opening of over 60 retail locations, covering over 150,000 sq feet of retail and 2 Distribution Centres (170,000 & 27,000 sq ft.) in Hamad International Airport
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Implemented business strategies, increasing revenue and effectively targeting new clients
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Responsibility of Duty Free Operations, Inflight Duty Free Operations, Distribution Centres and Projects
- Replaced front & back-end IT systems with close collaboration with Microsoft, external contractors and internal IT team
- Implemented Safety & Security departments for the department
- Created & implemented SOPs for new airport (retail and distribution)
- Involved in tendering processes related to Operations, Distribution, Safety and Security
- Strategic discussions with executive stakeholders or airport, airlines, civil aviation, customs & security
- Responsible for formulating full operations budgets
- DFNI Travel Retailer of the Year awards in 2010, 2013, 2014 & 2015
- Frontier Inflight Retailer of the Year award in 2011
Operations Manager
Qatar Airways (Qatar Duty Free)
07.2008 - 12.2010
- Developed systems and procedures to improve operational quality and team efficiency
- Supervised operations staff and kept employees compliant with company policies and procedures
- Responsible for driving sales revenue, profitability, recruitment and training
- Accountable for Duty Free retail operations, Inflight operations and Distribution Centres
- Opened new Arrivals terminal shop, extended VIP terminal shop, refurbished & extended Departures terminal shops
- Created and introduced incentives and rewards programs
- Developed and promoted leaders internally
- Developed and implemented Security Programme as per Civil Aviation requirements
- Implemented training department for retail
- Reduced cost of damages by 95%
- Created & implemented job descriptions for all operations, security and safety positions
- Implemented On Board Trader (OBT) and BBO with DataFlight
Sales Manager
Future Shop
04.2006 - 07.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Responsible for recruiting & training, monitoring revenue and profitability of the respective departments
- Increased year on year sales by understanding competitors and leveraging engaged team members
- Generated 150% over budget in warranty sales; becoming #1 in BC in warranty sales
- Creatively implemented Home Theatre install program which generated an additional double-digit profit for the category
- Reduced clearance inventory and took store into top 10 of the company (from bottom 20)
- Promoted 2 Department Sales Managers
Operations Manager
Future Shop
05.2005 - 04.2006
- Managed 30-45 associates
- Responsible for store merchandising, building maintenance, health and safety, loss prevention and customer service
- Reduced store inventory shrink by 50 percent and drove store profitability to top 15 in company
- Reduced damaged merchandise by 40% by implementing new procedures
- Increased delivery revenue by over 400% by introducing new delivery company
- Implemented new security measures and reduced internal theft
- Re-aligned leaders based on strengths and increased productivity by 22%
- Created new safety awareness programs which launched safety awareness week for Future Shop
- Promoted 3 direct reports to Leadership positions within 11 months.
Education
Bachelors of Business Administration (Accounting and Finance) -
University of the Fraser Valley
Abbotsford, British Columbia01.2003
Skills
- Strategic Planning
- Financial Analysis
- Safety & Security
- Budgeting & Forecasting
- Risk Assessments
- Process & Inventory
- Systems Implementation
- Space Planning
- Project Management
- Tenders & Contracts
- Change Management
- Labour Management
- Logistics Management
- Contingency Planning
- Recruitment & Training
- Operations
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Field Operations Manager
Government of Canada (Statistics Canada)
12.2020 - 08.2021
General Manager - Business Development
Archway Community Services
01.2018 - Current
Owner/General Contractor
Norcoast Developments Ltd.
03.2016 - 05.2020
Senior Operations Manager
Qatar Airways (Qatar Duty Free)
01.2011 - 03.2016
Operations Manager
Qatar Airways (Qatar Duty Free)
07.2008 - 12.2010
Sales Manager
Future Shop
04.2006 - 07.2008
Operations Manager
Future Shop
05.2005 - 04.2006
Bachelors of Business Administration (Accounting and Finance) -
University of the Fraser Valley
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