Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Dedicated Clerk with three years and 7 months of experience football club offices. Superb attention to detail and multitasking talents.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Leicester City Football Club Training Ground
01.2020 - 08.2023
Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Conducted research to assist with routine tasks and special projects.
Entered data into system and updated customer contacts with information to keep records current.
Utilized productivity tools to complete tasks and improve performance.
Conducted travel arrangements for staff members and Players.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Volunteer Work as Customer Service Representative
British Heart Foundation
02.2019 - 11.2021
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Tracked customer service cases and updated service software with customer information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled customer inquiries and suggestions courteously and professionally.
Trained new personnel regarding company operations, policies and services.
Administrative Assistant
Aleef Garment LTD
01.2016 - 11.2018
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for staff teams.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
No Degree - Business Administration Course
Leicester City College
Leicester,England
2018
Bachelors of Commerce Professional - Commerce
ASBASJS Memorial College
Bela, Ropar, Punjab, India
06.2013
Secondary Education - Commerce
SKS Academy
Shampura, Ropar, Punjab, India
03.2012
Skills
Organization
Verbal and written communication
Teamwork
Customer service
Time management
Responsibilities
Multitasking
Technologically Savvy
Planning
Problem solving
Decision-Making
Bookkeeping
Certification
English and Math's Level 2
Health and safety at workplace level 2
First Aid at work level 3
Customer services level 2
Business admin level 1
Workskill course
Timeline
Administrative Clerk
Leicester City Football Club Training Ground
01.2020 - 08.2023
Volunteer Work as Customer Service Representative
British Heart Foundation
02.2019 - 11.2021
Administrative Assistant
Aleef Garment LTD
01.2016 - 11.2018
No Degree - Business Administration Course
Leicester City College
Bachelors of Commerce Professional - Commerce
ASBASJS Memorial College
Secondary Education - Commerce
SKS Academy
English and Math's Level 2
Health and safety at workplace level 2
First Aid at work level 3
Customer services level 2
Business admin level 1
Workskill course
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