Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaspal Kaur

Fort St. John,BC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
  • Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
  • Dedicated Clerk with three years and 7 months of experience football club offices. Superb attention to detail and multitasking talents.
  • Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
  • Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Clerk

Leicester City Football Club Training Ground
01.2020 - 08.2023
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Conducted research to assist with routine tasks and special projects.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Utilized productivity tools to complete tasks and improve performance.
  • Conducted travel arrangements for staff members and Players.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Volunteer Work as Customer Service Representative

British Heart Foundation
02.2019 - 11.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained new personnel regarding company operations, policies and services.

Administrative Assistant

Aleef Garment LTD
01.2016 - 11.2018
    • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
    • Sorted and distributed office mail and recorded incoming shipments for corporate records.
    • Restocked supplies and placed purchase orders to maintain adequate stock levels.
    • Scheduled office meetings and client appointments for staff teams.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

No Degree - Business Administration Course

Leicester City College
Leicester,England
2018

Bachelors of Commerce Professional - Commerce

ASBASJS Memorial College
Bela, Ropar, Punjab, India
06.2013

Secondary Education - Commerce

SKS Academy
Shampura, Ropar, Punjab, India
03.2012

Skills

  • Organization
  • Verbal and written communication
  • Teamwork
  • Customer service
  • Time management
  • Responsibilities
  • Multitasking
  • Technologically Savvy
  • Planning
  • Problem solving
  • Decision-Making
  • Bookkeeping

Certification

  • English and Math's Level 2
  • Health and safety at workplace level 2
  • First Aid at work level 3
  • Customer services level 2
  • Business admin level 1
  • Workskill course

Timeline

Administrative Clerk

Leicester City Football Club Training Ground
01.2020 - 08.2023

Volunteer Work as Customer Service Representative

British Heart Foundation
02.2019 - 11.2021

Administrative Assistant

Aleef Garment LTD
01.2016 - 11.2018

No Degree - Business Administration Course

Leicester City College

Bachelors of Commerce Professional - Commerce

ASBASJS Memorial College

Secondary Education - Commerce

SKS Academy
  • English and Math's Level 2
  • Health and safety at workplace level 2
  • First Aid at work level 3
  • Customer services level 2
  • Business admin level 1
  • Workskill course
Jaspal Kaur