Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
JASON D. DONAUER

JASON D. DONAUER

Saskatoon,Saskatchewan

Summary

I am a forward-thinking senior performer with over 15 years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. I works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.

Prior to my 15 years in business development, I had 7 years of successful leadership with the City of Saskatoon; leading and organizing overall program responsibilities for recreation programs. I maintained effective working relationships with participants, staff and community members while demonstrating objectivity, positive attitude and high energy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Account Manager

GFL Environmental Inc.
Saskatchewan
08.2021 - Current
  • Establishes and maintains a high level of customer satisfaction
  • This includes meeting customer retention goals
  • Communicates to and works with the Sales Manager to resolve unique customer issues
  • Reduces lost accounts by diffusing cancellation requests
  • Meets or exceeds sales call activity goals for proactive account retention
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
  • Developed and implemented the pricing criteria for Saskatchewan
  • Mentoring and training of new sales personnel.

Account Manager / Account Executive

Waste Management
Saskatchewan & Alberta
12.2008 - 08.2021
  • Establishes and maintains a high level of customer satisfaction
  • This includes meeting customer retention goals
  • Communicates to and works with the Functional Sales Manager to resolve unique customer issues
  • Reduces lost accounts by diffusing cancellation requests
  • Meets or exceeds sales call activity goals for proactive account retention
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing, and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate
  • Effectively use Waste Management sales productivity software tools (i.e
  • Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
  • Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options
  • Proposes customer solutions that are compliant with all provincial and federal regulations
  • Updates and secures customer service agreements
  • Ensures customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS and Salesforce.

Recreation Technician II

Community Services Department, City of Saskatoon
Cosmo Civic Centre
07.2007 - 12.2008
  • Preparation of a yearly and seasonal program schedule for neighborhood and district programs delivered by the Department and with community associations and other agencies
  • Selection, recruitment, scheduling, performance assessment, development and supervision of program staff
  • Coordinates and facilitates leadership training programs for instructors, staff and volunteers
  • Assists with the preparation of reports and analyses of activities, usage, customer satisfaction and policies
  • Assists with preparation and monitoring of the program budget.

Recreation Technician II

Community Services Department, City of Saskatoon
Harry Bailey Aquatic Centre & Saskatoon Field House
10.2005 - 07.2007
  • Research and develop program plans for leisure activities provided by the facility
  • Assist in the preparation of a yearly and seasonal program schedule, as well as yearly and seasonal budget preparation and monitoring
  • Assists in the selection, recruitment, scheduling, performance assessment, development, and supervision of program staff
  • Coordinate and facilitate leadership-training programs for staff and contract instructors
  • Evaluate the quality of programs being delivered in order to maintain customer satisfaction.

Recreation Technician I – Permanent Full-Time

Community Services Department, City of Saskatoon
Saskatoon Field House & Lathey Pool
09.2002 - 10.2005
  • Monitor activities scheduled for the program site
  • Monitor participant enrollment and makes adjustments to the program schedule to accommodate demand
  • Monitor the quality of all aspects of activities delivered in order to maintain customer satisfaction
  • Assist with scheduling of activity space
  • Prepare and administer contracts and time-sheets for activity leaders and contract instructors
  • Coordinate, and participate in, orientation training programs for program staff
  • Provide interpretation of program and rental policies and procedures for the public and staff
  • Assist with activity evaluation by compiling statistics, providing rationale, and preparing recommendations for program operations.

Summer Program Coordinator

Community Services Department, City of Saskatoon
06.2002 - 08.2002
  • Assist in the training of playground and youth centre leaders
  • Coordinate, supervise, and evaluate summer playground and youth centre programs in a designated area of the city
  • Supervise and evaluate performance of summer program staff in the designated area
  • Facilitate weekly playground staff meetings
  • Ensure a varied and balanced program is planned and administered at the playground and youth centre sites
  • Compile and analyze statistical data and make recommendations accordingly.

Education

Diploma Program - Recreation And Leisure

Kelsey Campus, SIAST
Saskatoon, SK
03-2021

Bachelor of Arts - General Studies

University of Saskatchewan
Saskatoon, SK
04-1996

Skills

  • Excellent negotiation skills
  • Business strategies
  • Operations
  • Business Development
  • Staff Management
  • Strategic Planning
  • Customer Relations
  • Scheduling
  • Partnership Development
  • Schedule Management
  • Leadership management trained
  • Database Management
  • Invoicing
  • Budgeting master
  • Sales expertise
  • Revenue Generation
  • Vendor Management

Certification

§ Criminal Record Check October 7,2023

§ Standard First Aid March 27, 2019

§ CPR-C March 27, 2019

§ Making Head Way in Soccer October 22, 2018

§ Learn To Train Soccer October 21, 2018

§ FUNdamentals Soccer October 14, 2017

§ Make Ethical Decisions Online September 22, 2017

§ Make Ethical Decisions November 18, 2016

§ Respect In Sport September 30, 2016

§ NCCP #6114728

Accomplishments

  • Waste Management Emerald Circle Winner: 15 quarters consecutively, and 32 out of 36 months.

References

References available upon request.

Timeline

Senior Account Manager

GFL Environmental Inc.
08.2021 - Current

Account Manager / Account Executive

Waste Management
12.2008 - 08.2021

Recreation Technician II

Community Services Department, City of Saskatoon
07.2007 - 12.2008

Recreation Technician II

Community Services Department, City of Saskatoon
10.2005 - 07.2007

Recreation Technician I – Permanent Full-Time

Community Services Department, City of Saskatoon
09.2002 - 10.2005

Summer Program Coordinator

Community Services Department, City of Saskatoon
06.2002 - 08.2002

Diploma Program - Recreation And Leisure

Kelsey Campus, SIAST

Bachelor of Arts - General Studies

University of Saskatchewan

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