Jason Blais

Product Strategy and Transformation:

Develop and maintain product strategy and roadmap for the CRM and telephony platform, enhancing client satisfaction and driving efficiency through digital technologies and process automation.

Business Process Improvement:

Analyze business processes to identify improvement opportunities, presenting actionable solutions that align with organizational change goals and enhance operational effectiveness.

Stakeholder Engagement:

Collaborate with stakeholders to create value-driven products and provide strategic recommendations for transformation initiatives, ensuring clear communication of goals and progress.

Leadership and Team Development:

Lead diverse teams, promoting a culture of collaboration and continuous development while managing multiple transformation initiatives on time and within budget.

Team Management:

Manage a team of Salesforce Developers, Administrators, and MuleSoft Developers, assigning projects, fostering ongoing training and certification, providing strong coaching, and instilling ownership in products.

Collaboration with Product Manager:

Engage with senior business leaders to align Salesforce enhancements and roadmap with business strategies, while staying updated on Salesforce capabilities through self-learning, conferences, and interactions with account executives. Assist business analysts in translating requirements and support release planning.

Stakeholder Support:

Support over 1,000 internal users within the operations team and assist with client audits.

• Developed, enriched and evolved the Salesforce.com platform for a full service patient support program (AbbVie Care HUMIRA)
• Salesforce administration
• Managed enhancements and releases
• Developed short to long term strategies for the platform
• Maintained application add-ons, all in conjunction with program objectives and strategies
• Collaborated with both internal and external stakeholders

• Cross functional collaboration with all departments within Innomar to provide exceptional service and innovative business ideas to the client (AbbVie)
• Participated in client meetings
• Maintained ongoing client communications
• Travelled across the country to provide trainings and presentations at regional meetings
• Monitored and presented program KPIs
• Undertook the management, planning and implementation of specific projects, as requested by client
• Assisted with quality assurance and quality improvement initiatives
• Provided accurate and complete client reports in a timely manner