JASON A. MOHAMED
Woodbridge,ON
Summary
Driven Business Development Consultant with 4+ years of experience meeting company goals utilizing consistent and organized practices. Proven ability to provide excellent customer service in busy environments and adapt to customers' needs to match them with the right solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Global Project Lead (Commodity Trade)
Blueberry Land Inc.
06.2024 - Current
- Managed approximately 25 incoming calls, emails and faxes per day with buyers & sellers
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Manage import/export laws to maintain compliance with trade policies.
- Oversee international supply chain processes, including logistics, procurement, and inventory management.
- Optimize supply chain operations to enhance efficiency and reduce costs.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Creative Content Writer
BELL Media (Freelance)
02.2018 - Current
- Produced within approximately 20 transcripts weekly based on recordings to script interviews of high-value clients with discretion to ensure confidentiality prior to the final draft being released
- Proofread, edited and evaluated drafts to verify that revised content aligned with established guidelines
- Worked closely with stakeholders to gather input for refining messaging strategies that effectively communicated key benefits of products or services offered by clients.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Facilitated cross-functional collaboration, incorporating input from various departments into cohesive content pieces.
- Supported Media & Producer leader with customized pitch decks, presentations, and sales collateral tailored to prospects'' needs.
Diamond Sales Consultant (Part Time)
Spence Diamonds
03.2024 - 05.2024
- Perform approximately 50 outbound calls per day to solicit buyers & follow up on lead sheets
- Educated customers on diamond quality, cut, and value, enhancing their shopping experience and building long-term relationships
- Collaborated with team members to achieve sales targets and uphold the company's reputation for excellence in the industry
- Maintained up-to-date knowledge on industry trends through continuous education, trade shows, conferences, and networking opportunities.
- Conducted regular review meetings with clients to ensure satisfaction and address any concerns or questions.
Account Relationship Manager
The Knowledge Academy
12.2022 - 01.2024
- Maintained extensive existing client accounts by reviewing previous training initiatives and creating plans to further strengthen staff knowledge and certifications
- Provided 360 support by delivering end-to-end service from identifying training needs, organizing training sessions, and offering post-training aid
- Perform 35 - 50 calls per day to consistently surpassed quotas, to maximize efficiency and continuously generate revenue
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Worked closely with internal departments, such as finance and legal teams, to ensure timely contract execution and billing processes for clients.
Direct Marketing Sales Lead Generator
The RPM Groups
07.2022 - 12.2022
- Conduct approx. 200 outbound calls per week to potential clients to introduce products or services and generate new leads
- Met with business owners across multiple industries to present programs and secure business for large and small volume accounts
- Continuously improved product knowledge by attending workshops, seminars, and conferences related to the renewable energy industry.
- Developed expertise in various energy product offerings, enabling customized recommendations based on client requirements.
- Enhanced company reputation by consistently exceeding sales targets and maintaining strong client relationships.
- Increased customer satisfaction by providing comprehensive energy solutions tailored to individual needs.
- Conducted market research to identify potential clients and stay informed on industry trends.
- Educated clients about available government incentives for adopting renewable energy solutions or increasing efficiency measures.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
Customer Service Associates - Seasonal Positions
Holt Renfrew
11.2021 - 02.2022
- Directed all requests for gift wrapping service to team members and prioritized based on high portfolio clients and special requests
- Established loss prevention process to track and manage customer packages
- Served as a liaison between 40 to 50 customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
Freight Handler (Loader/Unloader)
FedEx Transport
05.2019 - 11.2020
- Adhered to company safety protocols and complied with OSHA standards
- Utilized handheld scanners to efficiently track and maneuver shipments throughout distribution network
- Enhanced team productivity by assisting in training new Freight Loaders on best practices and safety protocols.
- Nominated as Team Member of FedEx Quality Action Team & Safety Committee
- Elected as "Employee of the Month" three consecutive months
- Ensured timely deliveries by coordinating with drivers, dispatchers, and other warehouse staff for smooth transitions between tasks.
- Collaborated closely with inventory control personnel to locate items needed for expedited shipping requests efficiently.
- Promoted a safe working environment through compliance with OSHA regulations and company safety policies.
- Maximized space utilization within trailers or containers using effective palletizing strategies, reducing transportation costs.
Customer Service Representative/Cashier Team Lead
Cineplex Theatre/
04.2017 - 11.2018
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests
- Entered orders accurately to produce finalized checks and attain correct payments from guests
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Associate Project Lead/Marketing Coordinator
MAJACSI Group of Companies
03.2016 - 02.2017
- Established rapport and engaged with clients to build lasting professional relationships
- Liaised with client for contract negotiations throughout the sales project cycle
- Processed customer orders via phone, email, online ordering (internal systems)
- Established and managed customer by portfolio and projects
- Maintained database and spreadsheets with accurate inventory, status, and billing
- Implemented innovative project management tools, streamlining the coordination process and improving overall team efficiency.
- Overhauled outdated sales materials, resulting in a more professional brand image and increased overall appeal to prospective clients.
- Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
- Boosted team productivity by effectively delegating tasks and setting clear expectations for each team member''s role in the project.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Education
HONOURS BACHELOR OF ARTS - Business Ethics and Corporate Social Responsibility, Law and Governance
York University
North York, Ontario07-2022
Skills
- Analytical and Critical Thinking
- Client Relation Development and Management
- Microsoft Office Suite
- Research & Development (Data Analytics)
- Machine Learning
- Google Analytics
- Team Collaboration
- Excel Functions
- Project Management
- SQL Databases
- Microsoft Access
- Search Engine Optimization
Certification
- Certified Diamond Consultant, Diamond Council of America, 05/01/24
- Google Data Analytics Professional Certificate, Google, 04/30/24
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Software
MS365 SUITE
MS Project
BigQuery
Salesforce CRM
Python, SQL, And Java
Microsoft's cloud service, Azure
Timeline
Global Project Lead (Commodity Trade)
Blueberry Land Inc.
06.2024 - Current
Diamond Sales Consultant (Part Time)
Spence Diamonds
03.2024 - 05.2024
Account Relationship Manager
The Knowledge Academy
12.2022 - 01.2024
Direct Marketing Sales Lead Generator
The RPM Groups
07.2022 - 12.2022
Customer Service Associates - Seasonal Positions
Holt Renfrew
11.2021 - 02.2022
Freight Handler (Loader/Unloader)
FedEx Transport
05.2019 - 11.2020
Creative Content Writer
BELL Media (Freelance)
02.2018 - Current
Customer Service Representative/Cashier Team Lead
Cineplex Theatre/
04.2017 - 11.2018
Associate Project Lead/Marketing Coordinator
MAJACSI Group of Companies
03.2016 - 02.2017
- Certified Diamond Consultant, Diamond Council of America, 05/01/24
- Google Data Analytics Professional Certificate, Google, 04/30/24
HONOURS BACHELOR OF ARTS - Business Ethics and Corporate Social Responsibility, Law and Governance
York University
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