Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jason Zephyrine

Pickering,Canada

Summary

Positive and proactive professional with knack for building strong client relationships and delivering exceptional service. Well-versed in business operations and customer account management, adept at using CRM software and data analysis tools. Focused on driving client satisfaction and contributing to company's growth.

Overview

21
21
years of professional experience

Work History

Business Account Specialist

OSL Retail Services
01.2023 - 12.2024
  • Led successful sales campaigns that resulted in a significant increase in new accounts acquisitions.
  • Enhanced account management efficiency by creating detailed reports and presenting them to management regularly.
  • Built strong relationships with clients through proactive communication and expert problem resolution.
  • Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
  • Facilitated smooth account transitions, ensuring seamless onboarding of new clients and minimal disruption to operations.
  • Provided exceptional customer service, consistently exceeding client expectations and fostering long-term partnerships.
  • Implemented innovative strategies for enhancing sales performance, resulting in higher revenue generation from key accounts.

Senior Client Account Speacialist

Rogers Communications Inc.
08.2010 - 12.2022
  • Sell core television stations along with extensions such as Video on Demand, advanced TV advertising solutions, and media sponsorships
  • Actively prospect for and develop new business opportunities by building and maintaining strong relationships with clients and agencies
  • Prepare and deliver high quality presentations and proposals tailored to each client
  • Develop creative strategies around business to meet targets and maximize revenue
  • Maintain up-to-date information related to market changes, the competitive landscape, trends, and movements to effectively manage sales territory
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Develop and maintain client profiles, contact updates, and historical buying data
  • Attend industry events
  • Forecast and maintain weekly sales priorities/activities is Sales Force

Senior Provisioning Analyst, Implementation Restoration Services

Rogers Communications Inc.
04.2006 - 03.2011
  • Processed and managed provisioning requests to ensure timely service activation and delivery.
  • Improved efficiency by streamlining workflows for handling provisioning tickets.
  • Supported effective communication with stakeholders by providing status updates and resolving queries.
  • Enhanced operational accuracy with thorough documentation and tracking of provisioning activities.
  • Enhanced customer experience with proactive communication regarding service setup timelines.
  • Resolved provisioning discrepancies to maintain consistent service standards.

Technical Support Consultant

Rogers Cable Rogers Communications Inc.
05.2005 - 04.2006
  • Handled Local Repair (611) calls from customers reporting service issues
  • Monitor and Follow up on the status of trouble issues with an aim for a speedy resolution
  • Identify and Implement service improvements to enhance the repair process and contribute to creating an action plan for chronic issues
  • Maximized client satisfaction with prompt escalation of unresolved issues to relevant departments for swift resolution.
  • Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.

Sales Representative

Staples Business Depot
06.2004 - 05.2005
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Telecommunications Specialist Certificate - Telecommunications

Centennial College
Toronto, ON

Human Resources Management

CANADIAN COLLEGE BUSINESS SCIENCE & TECHNOLOGY
08-2025

Skills

  • Excellent Customer Service, Communication, Research, Planning and Presentation skills
  • Experience with managing numerous projects simultaneously, ensuring that all timelines and deliverables are met
  • Excellent knowledge of Microsoft teams, Sales Force & CRM tools
  • Highly efficient and remains positive and focused in a high paced and rapidly changing environment
  • Excellent understanding of telephone and industry standard business applications
  • Effectively troubleshoot and resolve problems using analytical thinking
  • Ability to multitask effectively in a fast- paced, technical environment

Languages

English
Full Professional

Interests

Soccer

Reading

Social Events

Timeline

Business Account Specialist

OSL Retail Services
01.2023 - 12.2024

Senior Client Account Speacialist

Rogers Communications Inc.
08.2010 - 12.2022

Senior Provisioning Analyst, Implementation Restoration Services

Rogers Communications Inc.
04.2006 - 03.2011

Technical Support Consultant

Rogers Cable Rogers Communications Inc.
05.2005 - 04.2006

Sales Representative

Staples Business Depot
06.2004 - 05.2005

Telecommunications Specialist Certificate - Telecommunications

Centennial College

Human Resources Management

CANADIAN COLLEGE BUSINESS SCIENCE & TECHNOLOGY

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