Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Woods

Oshawa,ON

Summary

Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless management and positive team dynamics.

Overview

14
14
years of professional experience

Work History

Health and Safety Representative

Bell Technical Solutions
Toronto, ON
01.2015 - Current
  • Sitting member on the Local Workplace Health and Safety Committee with monthly meetings focused on health and safety issues within the region.
  • Train new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Maintain and update emergency response plans and procedures.
  • Determine root causes of accidents via in-depth investigations and identify potential prevention strategies to mitigate future risk.
  • Investigate workplace accidents and injuries to determine root causes.
  • Establish best practices in workplace safety and environmental quality programs with corrective action plans.
  • Conduct safety training or education programs to demonstrate use of safety equipment.
  • Conduct safety meetings to improve internal safety processes.

Mentor

Bell Technical Solutions
Toronto, ON
01.2015 - Current
  • Establish and supervise peer-counseling and peer-tutoring programs.
  • Conduct ride along programs with newly hired technicians to assist with field experience.
  • Perform 'Transition to Operations' classes with mock field demonstrations to ensure the new hire techs are aware of all BTS working procedures.
  • Take calls from newly hired technicians and assist them in the field upon completion of their training.
  • Build long-lasting relationships with other technicians and the training team to ensure a positive work environment.

Field Service Technician

Bell Technical Solutions
Toronto, ON
06.2011 - Current
  • Install Bell services in all markets and technologies including copper, FTTH, FTTB, IPTV, pair bond, LCL and voice in both residential and business environments.
  • Assist the field service escalations agents with complicated installations and repairs. Keeping an open dialog with them and reporting back on the issues found.
  • Work with various customers and their IT professionals to install, diagnose and troubleshoot the Bell network and work on solutions up to Bell standards.
  • Perform riser work with ability to pull risers for new FTTB installations and repairs.
  • Reference cable maps of the Bell network to better understand current issues.
  • Perform work in central offices with due date access to ensure installs and repairs are completed within a timely manner.
  • Configure routers depending on the needs of the customer.
  • Operate and maintain a company vehicle and keep stock up to date with the work materials needed to perform all tasks.

Operations Manager

Bell technical solutions
Oshawa, Ontario
05.2023 - 10.2024
  • Directed a team of 40 field technicians to enhance operational efficiency through effective communication and practical skills.
  • Achieved monthly KPIs by ensuring high quality, with minimal rework, and high work completion rates.
  • Conducted thorough quality inspections on team deliverables to ensure compliance with company standards.
  • held meetings to communicate company policies to team members, ensuring compliance with health and safety protocols.
  • Led sales initiatives by delivering new promotional offers and creating contests to boost team participation.
  • Oversaw daily team operations, including scheduling, hours worked verification, and managing leave requests.
  • Provided technical and customer support to team members requiring assistance.
  • resolved customer complaints promptly by coordinating with contractors to repair damages.
  • Conducted investigations for motor vehicle accidents (MVAs) and on-duty incidents (ODIs) to identify root causes and implement corrective measures.
  • Compiled monthly cost center reports to ensure accurate record-keeping.

Education

Certificate - Plumbing Foundation

Pre-apprenticeship Training Institute
Toronto, ON
04.2011

Skills

  • Prioritization and Time Management
  • Customer Service
  • Work Order Management
  • Repair and Installation
  • Problem-Solving
  • Reading Wiring Diagrams
  • Valid Driver's License
  • Service Quality
  • Verbal and Written Communication
  • Troubleshooting and Repair
  • Training and Development
  • Training and Mentoring
  • Safe Driving Record
  • Heavy Lifting
  • Interdepartmental Collaboration
  • Construction Knowledge
  • Inventory Oversight
  • Following Safety Practices
  • Quality Assurance Testing
  • Positive Attitude

Timeline

Operations Manager

Bell technical solutions
05.2023 - 10.2024

Health and Safety Representative

Bell Technical Solutions
01.2015 - Current

Mentor

Bell Technical Solutions
01.2015 - Current

Field Service Technician

Bell Technical Solutions
06.2011 - Current

Certificate - Plumbing Foundation

Pre-apprenticeship Training Institute

Similar Profiles

CREATE PROFILE
Jason Woods