Jason Winkworth
St. Catharines
Summary
Dynamic Store Manager with 7 years of experience in retail operations, specializing in driving sales, customer service, and warehouse inventory management. Proven track record of leading teams to achieve top performance metrics, including ranking in the top three company wide for charitable donations and number one in digital receipt conversion. Skilled in staff supervision, strategic planning, and enhancing store layouts to reduce shrink, maximize sales, and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Store Manager
Toys R Us
St. Catharines, ON
11.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Monitored sales performance reports, identifying trends to inform stock replenishment and merchandising decisions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures, adjusting floor layouts, and training staff on proper procedures.
- Mentored team members, fostering a collaborative environment to enhance productivity, personal growth, and a positive work environment.
- Coordinated promotional events, driving engagement and increasing foot traffic in-store.
- Implemented effective merchandising strategies to optimize product placement and add-on sales.
- Improved store layout for better customer flow and product visibility, leading to increase in average pieces per basket.
- Oversaw new store set up and grand opening activities.
Assistant Manager
Toys R Us
St. Catharines, ON
09.2022 - 11.2025
- Created a fun, engaging environment for both customers and employees to drive retention and repeat business.
- Lead all JHSC monthly meetings, and completed health and safety reports within required time frames.
- Analyzed daily, weekly, and yearly reports and react promptly to opportunities to maximize sales.
- Successfully completed store schedules and payroll to maximize floor coverage and customer service, while meeting company fiscal goals and budgets.
- Oversaw seasonal recruiting and onboarding.
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Trained and mentored new staff on customer service protocols and store operations.
Men's Department Lead
Savers Value Village
St. Catharines, ON
09.2019 - 09.2022
- Evaluated hard line and home lines items for salability
- Inspected, processed and determined resale price of merchandise.
- Analyzed production reports to adjust to market and maximize profits
- Assisted in planning and completion of feature and seasonal floor set.
- Ensured daily production goals and price points are met.
- Maintained inter department communication and co-operation to achieve group goals.
Assistant Manager
Walmart
St. Catharines, ON
04.2009 - 10.2013
- Fostered a positive work environment based on respect and accountability leading to highest associate opinion survey results in district.
- Contributed to action plan resulting in 60% decrease in shrink over 1 fiscal year.
- Mentored 3 hourly associates, contributing to their promotions to management roles.
- Ensured front end performance metrics were met in regard to scans per hour, in-line wait times, converting credit card applications and product protection plans.
- Managed roll out and exit strategies for seasonal merchandise.
- Ensured all company and government safety and food handling policies and procedures were followed to guidelines.
- Managed overnight team of 26 replenishment and stockroom associates and 10 maintenance team members to maintain shelf in-stock availability, store cleanliness, floor waxing and consumable product rotation.
Education
High School Diploma -
West Park Secondary School
St. Catharines, ON06-1992
Skills
- Customer service
- Training and mentoring
- Promotional planning
- Loss prevention
- Inventory management
- Goals and performance
- Operations management
- Leadership development
Timeline
Store Manager
Toys R Us
11.2025 - Current
Assistant Manager
Toys R Us
09.2022 - 11.2025
Men's Department Lead
Savers Value Village
09.2019 - 09.2022
Assistant Manager
Walmart
04.2009 - 10.2013
High School Diploma -
West Park Secondary School