Open To Work
Jason Williams
Whitchurch-Stouffville,ON
Summary
Dynamic Service Director with a proven track record at various General Motors stores, enhancing customer satisfaction through strategic operations management and team leadership. Expert in service delivery optimization and training, driving significant improvements in workflow efficiency and customer retention. Adept at problem-solving and fostering strong client relationships. An abundance of vast relationships with General Motors Executives.
Service-focused professional with history of driving operational excellence and delivering top-quality service outcomes. Known for strategic planning and enhancing customer experiences through innovative solutions. Promotes teamwork and adapts to evolving challenges with effective communication and leadership skills.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings a20year background maintaining customer satisfaction and contributing to company success.
Goal-oriented Customer Service Manager with20years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Service Director
OLD MILL CADILLAC CHEVROLET BUICK GMC LTD.
08.2025 - 11.2025
- Enhanced customer satisfaction through effective service management and staff training.
- Streamlined service operations to improve workflow efficiency and reduce turnaround times.
- Collaborated with sales teams to align service offerings with customer needs and preferences.
- Managed daily service department activities, ensuring compliance with quality standards and protocols.
- Actively participated with secondary schools co-operative programs to commence the "Build Our Own" process!
- Implemented feedback systems to gather customer insights for continuous service improvement initiatives.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Coordinated scheduling of service appointments to maximize resource allocation and minimize downtime.
Service Manager
BOYER CHEVROLET BUICK GMC AJAX LTD.
04.2022 - 08.2025
- Oversaw daily service operations, ensuring high-quality customer satisfaction and timely vehicle repairs.
- Developed training programs for service team, enhancing technical skills and product knowledge.
- Actively participated with secondary schools co-operative programs to commence the "Build Our Own" process!
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Managed inventory control systems, optimizing parts availability for service department needs.
- Collaborated with sales and parts departments to streamline service-related workflows and communication.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored performance metrics to identify trends and initiate corrective actions where necessary.
- Conducted regular team meetings to align on goals, share best practices, and address challenges.
- Resolved customer complaints effectively, fostering positive relationships and enhancing service reputation.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
VANDUSEN CHEVROLET BUICK GMC LTD.
02.2018 - 04.2022
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Actively participated with secondary schools co-operative programs to commence the "Build Our Own" process!
- Mentored junior technicians via General Motors Automotive Service Educational Program (ASEP), fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Collaborated with sales and parts departments to streamline service-related workflows and communication.
- Conducted regular team meetings to align on goals, share best practices, and address challenges.
- Resolved customer complaints effectively, fostering positive relationships and enhancing service reputation.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Service Advisor
NEWROADS CHEVROLET CADILLAC BUICK GMC
10.2010 - 01.2018
- Led team in resolving customer inquiries and issues, enhancing service delivery efficiency.
- Implemented training programs for new service advisors, improving onboarding process and knowledge retention.
- Streamlined appointment scheduling system, reducing wait times and increasing customer satisfaction ratings.
- Oversaw performance metrics tracking, identifying areas for improvement in service operations.
- Mentored junior advisors in effective communication techniques, fostering a supportive team environment.
- Collaborated with management to develop strategic initiatives focused on service excellence and customer loyalty.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Streamlined service processes for improved efficiency and productivity within the department.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
NORTH YORK CHEVROLET OLDSMOBILE
11.1999 - 10.2010
- Guided customers through service options, ensuring clarity and satisfaction with recommendations.
- Coordinated service scheduling, optimizing technician workload and minimizing wait times.
- Developed and maintained relationships with customers to enhance loyalty and retention.
- Resolved customer concerns efficiently, improving overall service experience and feedback scores.
- Implemented new software tools to streamline appointment management and communication processes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Implemented and developed customer service training processes.
Car Porter/Quick Lube Manager
NORTH YORK CHEVROLET OLDSMOBILE
06.1997 - 11.1999
- Operated various vehicles to transport cars efficiently in busy dealership environment.
- Performed routine inspections to ensure vehicle readiness and safety compliance.
- Assisted customers with vehicle retrieval, enhancing overall service satisfaction.
- Maintained cleanliness and organization of parking areas to optimize space usage.
- Coordinated with service department for timely vehicle maintenance and detailing services. Hand wash over 50% of scheduled vehicles daily.
- Trained new porters on operational protocols and customer service standards.
- Monitored inventory of keys and documentation to ensure secure handling of vehicles.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Washed cars and trucks daily for auto dealership.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
- Maintained and kept lot clean from trash and debris to promote proper vehicle display.
- Maintained clean, tidy and safe work environment.
- Refilled gas tanks and documented fluid levels.
- Provided exceptional customer service and addressed customer inquiries.
- Provided excellent customer service through attentive listening, clear communication, and timely resolution of issues raised by clients.
- Managed budgetary responsibilities, tracking expenses accurately while seeking opportunities to reduce overhead costs without compromising service quality in the lubelane.
- Reduced wait times for customers with effective scheduling and resource allocation strategies.
- Improved customer satisfaction by efficiently managing quick lube services and addressing client concerns promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
MILLIKEN MILLS HIGH SCHOOL
Markham, ON05-1992
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Payroll and budgeting
- Performance analysis
- DMS experience, PBS, CDK, R&R and Quorum
- Service delivery optimization
- Talent development
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Decision-making
- Excellent time management skills
- Relationship building
- Customer relations
- Adherence to high customer service standards
- Team building
- Handling escalations
- Training and coaching
- Customer focused
- Staff management
- Meticulous attention to detail
- Customer retention
- Budgeting and reporting
- Loss prevention
- CRM software, Dealer Direct
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Service Director
OLD MILL CADILLAC CHEVROLET BUICK GMC LTD.
08.2025 - 11.2025
Service Manager
BOYER CHEVROLET BUICK GMC AJAX LTD.
04.2022 - 08.2025
Service Manager
VANDUSEN CHEVROLET BUICK GMC LTD.
02.2018 - 04.2022
Senior Service Advisor
NEWROADS CHEVROLET CADILLAC BUICK GMC
10.2010 - 01.2018
Service Advisor
NORTH YORK CHEVROLET OLDSMOBILE
11.1999 - 10.2010
Car Porter/Quick Lube Manager
NORTH YORK CHEVROLET OLDSMOBILE
06.1997 - 11.1999
High School Diploma -
MILLIKEN MILLS HIGH SCHOOL