Jason Vickers
Kitchener,ON
Summary
Accomplished Small Business Owner and Sales Team Lead at Rogers Communications, adept in business growth and retention, and fostering team collaboration. Leveraged planning and execution skills to significantly enhance customer satisfaction and loyalty, driving profitability. Demonstrates exceptional business management and development capabilities, with a proven track record of nurturing high-performing teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Small Business Owner
Ponyboy Vapes
08.2014 - 11.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Sales Team Lead
Rogers Communications
05.2011 - 07.2014
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Customer Service Manager
Rogers Communications
08.2008 - 05.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Rogers Communications
07.2004 - 08.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
FHCI
Kitchener, ONSkills
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
- Staff hiring
- Business growth and retention
- Cost control and analysis
Languages
English
Professional Working
Accomplishments
Rogers employee of the year 2009
Certification
First aid and cpr trained Red Cross certified
Timeline
Small Business Owner
Ponyboy Vapes
08.2014 - 11.2024
Sales Team Lead
Rogers Communications
05.2011 - 07.2014
Customer Service Manager
Rogers Communications
08.2008 - 05.2011
Customer Service Representative
Rogers Communications
07.2004 - 08.2008
FHCI
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