Summary
Overview
Work History
Education
Skills
Timeline
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Jason Urquhart B.A.

Maces Bay,NB

Summary

Proven leader and strategic innovator, I significantly enhanced customer satisfaction and loyalty at Loblaw Companies through expert team management and effective problem-solving. Specializing in operations management and interpersonal skills, I drove revenue growth and operational efficiency, achieving notable success in staff leadership and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

23
23
years of professional experience

Work History

Restaurant Owner/Operator

Jason Urquhart
07.2019 - Current


  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional experiences that exceeded expectations.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team work.
  • Oversaw food preparation and monitored safety protocols.

Customer Service Manager

Loblaw Companies
03.2001 - 07.2019
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted
  • Assumed ownership over team productivity and managed work flow to meet or exceed needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improved
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor Of Arts - Sociology

University of New Brunswick
Saint John, NB
04.2001

Skills

  • Staff Management
  • Performance Improvement
  • Teamwork and Collaboratiion
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Training and Onboarding
  • Employee Performance Evaluation
  • Time management abilities
  • Continuous Improvement
  • Adaptability

Timeline

Restaurant Owner/Operator

Jason Urquhart
07.2019 - Current

Customer Service Manager

Loblaw Companies
03.2001 - 07.2019

Bachelor Of Arts - Sociology

University of New Brunswick
Jason Urquhart B.A.