Jason Tracey
Scarborough,Ontario
Summary
I am a diligent professional with superior work ethic, friendly demeanor and years of experience. I take pride in being a highly-motivated employee with desire to take on new challenges. A strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. I thrive under pressure.
Overview
17
17
years of professional experience
Work History
Culinary Supply Clerk
George Brown College
Toronto, Ontario
03.2024 - Current
- Checked outgoing shipments against invoices, packing lists or other documents to ensure accuracy prior to release.
- Maintained accurate records of inventory, stock levels and deliveries.
- Provided support to production staff regarding material availability issues.
- Ensured proper documentation was completed for all orders shipped or received.
- Collaborated with management team to develop strategies for improving efficiency in supply chain operations.
- Processed incoming orders for supplies and equipment, including verifying accuracy of items received.
- Requisitioned new supplies and equipment.
Catering Cook
Ascari Hospitality Group
Toronto, ON
02.2022 - 11.2022
- Worked with chef to complete dishes on schedule and in line with exacting presentation and taste standards.
- Managed production of food for catered corporate and private events.
- Used such cooking processes as charbroiling, sautéing, braising, roasting and par cooking to create delicious dishes.
- Prepared meals with up to 4 courses for events with 150+ guests.
- Supported kitchen budgeting efforts by avoiding waste and using proper stock rotation procedures.
- Made meals in accordance with company standards and requirements.
- Executed proper techniques when preparing menu item ingredients.
- Received and stored food and supplies.
- Checked completed orders for correct quantity and quality.
Sous Chef
Gare de L'est
Toronto, ON
06.2021 - 12.2021
- Trained kitchen workers on culinary techniques.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Monitored food products, driving quality, freshness and integrity.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
- Improved performance of team members resulting in high-quality meals produced daily.
- Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies.
Line Cook
One Restaurant
Toronto, ON
06.2016 - 06.2021
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Washed and peeled ingredients to prepare for use in different meals and recipes.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Assisted in preparation of menu items such as steaks, burgers and sandwiches.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Interacting with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Collections & Recovery Specialist
Paradigm Quest Inc.
Toronto, ON
02.2010 - 06.2010
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Received payment and posted to appropriate customer accounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
Customer Service Representative
Paradigm Quest Inc.
Toronto, ON
08.2007 - 02.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Cybersecurity Certificate - Cyber Security
BrainStation
482 Front St W03-2024
Skills
- Food presentation
- Cutting and slicing techniques
- Food storage
- Equipment cleaning and maintenance
- Ingredient inspection
- Multitasking
- Cleaning and organization
- Highly motivated
- Punctual and honest
- Team-oriented
- Dish preparation
- Recipe preparation
- Food preparation
- Active listener
- Effective prioritization
- Sauce preparation
- Recipe creation
- Transaction Processing
- Responding to Difficult Customers
- De-escalation Techniques
- Multitasking and Prioritization
- Technologically Savvy
- Microsoft Office Expertise
- Call Center Operations
Timeline
Culinary Supply Clerk
George Brown College
03.2024 - Current
Catering Cook
Ascari Hospitality Group
02.2022 - 11.2022
Sous Chef
Gare de L'est
06.2021 - 12.2021
Line Cook
One Restaurant
06.2016 - 06.2021
Collections & Recovery Specialist
Paradigm Quest Inc.
02.2010 - 06.2010
Customer Service Representative
Paradigm Quest Inc.
08.2007 - 02.2010
Cybersecurity Certificate - Cyber Security
BrainStation
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