Jason Symons
Poway
Summary
Results-driven claims professional with a strong background in claims evaluation, negotiation, and fraud detection. Proven ability to coordinate complex cases efficiently and enhance customer relationships.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Claims Professional
Travelers Insurance
San Diego
05.2006 - Current
- Evaluated claims to determine coverage and liability based on policy terms.
- Participated in meetings with senior management personnel in order to provide feedback on current procedures used for handling claims.
- Negotiated settlements between claimants and insurers when appropriate.
- Identified potential fraud indicators within a claim and referred them to the proper department for further review.
- Coordinated with other departments within the organization as necessary in order to resolve complex cases quickly and efficiently.
- Joined the ERT program. Trained on Xactimate to asses and estimate damages to personal homes and structures.
Customer Service Advisor
Caliber Collision
Carlsbad
08.2002 - 05.2006
- Assisted customers with inquiries and resolved issues effectively.
- Processed insurance claims and facilitated communication between clients and adjusters.
- Maintained accurate records of customer interactions and transactions.
- Addressed customer complaints promptly, ensuring a positive experience at all times.
- Reviewed current processes and procedures for accuracy and efficiency improvements.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Skills
- Claims evaluation and negotiation
- Fraud detection and compliance
- Xactimate expertise
- Insurance processing
- Customer relationship management
- Conflict resolution
- Problem solving
- Legal compliance
- Computer proficiency
Accomplishments
In Synch nominee
Certification
I CAR Platinum
Timeline
Claims Professional
Travelers Insurance
05.2006 - Current
Customer Service Advisor
Caliber Collision
08.2002 - 05.2006