Jason Strachan
Thornhill
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Able to organize and operate multiple locations.
Overview
22
22
years of professional experience
Work History
General Manager
Kelseys Original Roadhouse
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Business Development Manager
Mr Zagros
01.2023 - 02.2024
- Helped develop new franchisees and locations.
- Implemented SOPs and Franchise standards
- Brought 11 franchisees back back on board with Franchisor.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
General Manager
East Side Marios
09.2021 - 12.2022
- Turned restaurant around in 4 months from loss to profit. Changed culture, Labor, F&B cogs, brought this location to a better place.
- Managed budget implementations, employee reviews, training, and schedules.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set clear expectations and created positive working environment for employees.
General Manager
Kelseys Original Roadhouse
09.2017 - 09.2021
- Second year excelled in all aspects of the operation to Win Store of the Year.
- Set clear expectations and created positive working environment for over 75 employees.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Prepared annual budgets with controls to prevent overages
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Director of Operations
Jagerhouse
01.2014 - 06.2017
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Helped plan marketing strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Assessed income and expenses and adapted plans to improve profit levels
Director of Operations
Sin on 7
02.2013 - 04.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Raised club traffic and brand reach with innovative online promotions.
- Planned, organized and coordinated special events and celebrations.
- Recruited, hired and trained to develop high-performing staff.
- Trained workers in service policies, safety requirements and specifics of activities.
Director of Operations
On The Rox
04.2009 - 07.2016
- Managed day-to-day business operations.
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Liaised with clients to determine exact event requirements
- Negotiated with vendors to achieve most favorable terms
Owner/Operator
Uberhouse
02.2010 - 04.2012
- Managed day-to-day business operations.
- Raised club traffic and brand reach with innovative online promotions.
- Planned, organized and coordinated special events and celebrations.
- Increased staff performance and engagement via motivational leadership.
- Recruited, hired and trained to develop high-performing staff.
- Enhanced customer service based on feedback from guests.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
Restaurant Owner/Operator
Thirsty Toad Pub
01.2003 - 08.2008
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Supervised daily activities of restaurant and 75 employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Managed payroll, daily deposits and cost controls.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Arts - Business Management
Willis College
Ottawa, ON01.1998
Associate of Arts - Hotel, Motel, And Restaurant Management
Algonquin College
Ottawa, ON06.1995
Skills
- Administrative Management
- Monthly Inventory
- Employee Performance Evaluations
- Anticipating Problems
- Accounts Payable and Accounts Receivable
- Profit and Loss Control
- Payroll Administration
- Inventory management
- Staff Scheduling
- Operations management
- Staff Management
Timeline
General Manager
Kelseys Original Roadhouse
01.2024 - Current
Business Development Manager
Mr Zagros
01.2023 - 02.2024
General Manager
East Side Marios
09.2021 - 12.2022
General Manager
Kelseys Original Roadhouse
09.2017 - 09.2021
Director of Operations
Jagerhouse
01.2014 - 06.2017
Director of Operations
Sin on 7
02.2013 - 04.2017
Owner/Operator
Uberhouse
02.2010 - 04.2012
Director of Operations
On The Rox
04.2009 - 07.2016
Restaurant Owner/Operator
Thirsty Toad Pub
01.2003 - 08.2008
Associate of Arts - Business Management
Willis College
Associate of Arts - Hotel, Motel, And Restaurant Management
Algonquin College
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