Jason Sinclair
Port Perry,ON
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
12
12
years of professional experience
Work History
Counselor
New Hope Community Inc.
06.2020 - 02.2022
- Facilitated individual and group counseling sessions to support client emotional and mental well-being.
- Developed personalized treatment plans in collaboration with clients to address specific needs and goals.
- Utilized evidence-based therapeutic techniques to promote coping skills and resilience among participants.
- Conducted assessments to evaluate client progress and adjust interventions as necessary for optimal outcomes.
- Coordinated with community resources to provide comprehensive support services for clients in need.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Supervisor
Birds Property Maintaince
03.2019 - 10.2019
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on effective maintenance practices.
- Streamlined workflow processes, improving efficiency in property maintenance tasks.
- Coordinated with vendors to manage supply inventory and procurement needs.
- Developed training materials to enhance employee skills and knowledge retention.
Call Center Representative
Minacs North America
02.2010 - 03.2015
- Managed high-volume inbound and outbound calls, ensuring customer satisfaction and timely resolutions.
- Implemented process improvements that enhanced call handling efficiency and reduced average response times.
- Trained and mentored new representatives on best practices for customer interaction and system navigation.
- Collaborated with team members to identify common issues and develop strategies for improved service delivery.
- Resolved complex customer inquiries by applying product knowledge and effective problem-solving techniques.
Education
Community Care Diploma - Family And Community Services
Trillium College
Oshawa, ON10-2019
High School Diploma -
St Stephens Secondary
Bowmanville, ON06-1989
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Supply replenishment
- Safety management
- Progress monitoring
- Professionalism and ethics
Languages
English
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Volunteering at local animal shelters and rescue organizations
- Reading
- Gardening
- Cooking
- Outdoor Recreation
- Music
- Kayaking
- Animal Care
- Team Sports
- Playing Sports
Timeline
Counselor
New Hope Community Inc.
06.2020 - 02.2022
Supervisor
Birds Property Maintaince
03.2019 - 10.2019
Call Center Representative
Minacs North America
02.2010 - 03.2015
Community Care Diploma - Family And Community Services
Trillium College
High School Diploma -
St Stephens Secondary