Jason Shankland
Petawawa,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
CFMWS
Petawawa, ON
04.2010 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Department Manager
Moncion Grocers Petawawa Market
Petawawa, ON
04.2002 - 03.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Education
No Degree - Business Retail Management
Algonquin College
Ottawa, ONHigh School Diploma -
Bishop Smith Catholic High School
Pembroke, ON06.1989
Skills
- Assignment Delegation
- Budget Control
- Quality Assurance
- Customer Service Management
- Team Leadership
- Sales Tracking
- Recruitment and Hiring
- Supplier Monitoring
- Goal Setting
- Employee Motivation
- Decision Making
Timeline
Assistant Store Manager
CFMWS
04.2010 - Current
Department Manager
Moncion Grocers Petawawa Market
04.2002 - 03.2010
No Degree - Business Retail Management
Algonquin College
High School Diploma -
Bishop Smith Catholic High School
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