Summary
Overview
Work History
Education
Skills
Awards Certificates
Volunteer Experience
Languages
Timeline
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JASON SERRATORE

London,Ontario

Summary

Seasoned entrepreneur and chef, transitioning from a career in the hospitality industry to an exciting new adventure in the field of law.

Overview

15
15
years of professional experience

Work History

Owner & Operator

Serratore Bistro-Café
08.2022 - 05.2023
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Head Office Corporate Operations Manager

Symposium Cafe, Restaurant & Lounge
02.2012 - 07.2022
  • Oversaw 10 Locations, Troubleshooting
  • Developed innovative solutions for complex business challenges, ensuring continued growth and profitability for the company.
  • Optimized inventory control systems for improved supply chain management practices leading to cost savings and waste reduction.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Assistant General Manager

Chucks Roadhouse
09.2018 - 09.2019
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Food Services Manager

Residence Inn by Marriott Hotel
03.2011 - 01.2012
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.

Owner & General Manager

Big City Bistro
08.2008 - 02.2011
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Law Clerk Co-Op-LCK20 -

Fanshawe College
London, Ontario
2025

Culinary Management Program -

George Brown College Chef School
Toronto, Ontario
04.2007

Legal Assistant Co-Op -

Hardy & Associates Law LLP
London, Ontario
2005

Skills

  • Passion for the law, excellent food, and community
  • Conversant with up-to-date software such as Soluno, Adobe, Microsoft 365 Suite etc
  • Established leadership skills in management positions
  • Proven customer service excellence achieving consistent 5-Star reviews
  • Succeeds in individual tasks to the benefit of the team
  • Operations Management
  • Administrative Oversight
  • Business Management
  • Sales Management
  • Employee Development

Awards Certificates

  • Highest Google Reviews - Awarded by Symposium (2020, 2021)
  • Best Takeout Sales - Awarded by Symposium (2019, 2020)
  • Coach of The Year - Awarded by Forest City Gators (2015)

Volunteer Experience

  • 2016 Board of Directors Masonic Hall Company Limited
  • 2014 Lung Association, Various Events
  • 2014 Worshipful Master of King Solomons #378 Masonic Lodge, London West Masonic Dist.
  • 2004 Salvation Army Christmas Kettle Appeal
  • 2004 Salvation Army Santa Shuffle
  • 2004 Salvation Army Toy Ride
  • Youth Sports Coach - baseball, basketball, wrestling, soccer

Languages

English
French
Italian
Portuguese
Spanish

Timeline

Owner & Operator

Serratore Bistro-Café
08.2022 - 05.2023

Assistant General Manager

Chucks Roadhouse
09.2018 - 09.2019

Head Office Corporate Operations Manager

Symposium Cafe, Restaurant & Lounge
02.2012 - 07.2022

Food Services Manager

Residence Inn by Marriott Hotel
03.2011 - 01.2012

Owner & General Manager

Big City Bistro
08.2008 - 02.2011

Law Clerk Co-Op-LCK20 -

Fanshawe College

Culinary Management Program -

George Brown College Chef School

Legal Assistant Co-Op -

Hardy & Associates Law LLP

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JASON SERRATORE