Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jason Scott
Redding
Work Preference
Summary
Dedicated Customer Support Specialist with over 25 years of experience in telecom, security, with 2 years into the healthcare industry. Consistently achieves over 90% first-contact resolution rates through effective problem-solving, empathetic communication, and strategic customer relationship management. Skilled in providing remote support, handling sensitive information with strict adherence to compliance standards, and enhancing customer satisfaction. Drives operational efficiency by implementing streamlined support processes and clear, proactive communication strategies to ensure a positive customer experience.
Overview
22
22
years of professional experience
Work History
Patient Liaison
Upstream Rehabilitation
Redding
03.2024 - Current
- Coordinated patient appointments and managed scheduling for therapy sessions.
- Assisted patients in completing intake forms and insurance verification processes.
- Collaborated with clinical staff to ensure seamless patient transitions between services.
- Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
Technical Alarm Specialist
ADT
Nicholasville
11.2023 - 03.2024
- Assisted in managing customer accounts and service requests.
- Coordinated installation schedules with technicians and clients.
- Supported troubleshooting for security system issues and repairs.
- Communicated product features to clients to enhance understanding.
- Collaborated with team members on project planning and execution.
- Worked closely with customer to support their alarm equipment using remote application.
Cyber Security
Bethel College
Redding
03.2023 - 12.2023
- Participated in regular training sessions on current topics related to cyber security.
- Gained hands-on experience with network fundamentals, including TCP/IP, ports, protocols, and subnetting.
- Practiced network defense techniques, such as firewall configuration, VPNs, and intrusion detection basics.
- Applied cryptography and access management concepts, including encryption, hashing, password security, and multi-factor authentication.
- Analyzed system and network logs to identify suspicious activity and potential security incidents.
- Explored web application security through practical labs, addressing OWASP Top 10 vulnerabilities (SQLi, XSS, CSRF), and secure coding practices.
- Developed security documentation and reporting skills, including lab-based threat analysis, and structured reporting of findings.
Customer Support Representative
AT&T Mobility
Ashland
02.2004 - 03.2023
- Resolved customer complaints by identifying issues and providing solutions.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Responded promptly to complaints or requests from customers.
- Conducted follow-up calls to ensure customer satisfaction.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Troubleshot customer issues using remote access software tools.
Education
Associates - Cyber Security
Bethel College
Redding, CA12-2023
High School Diploma -
Temecula Valley High School
Temecula, CA06-1991
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Communication skills
- Healthcare coordination
- Customer relationship management
- Active Listening & Empathetic Communication
- Conflict De-Escalation
- Customer Retention
- Problem solving
- Conflict resolution
- Active listening
- Data entry proficiency
- Remote Work Efficiency & Focused Setup
- Time Management & Prioritization
Timeline
Patient Liaison
Upstream Rehabilitation
03.2024 - Current
Technical Alarm Specialist
ADT
11.2023 - 03.2024
Cyber Security
Bethel College
03.2023 - 12.2023
Customer Support Representative
AT&T Mobility
02.2004 - 03.2023
Associates - Cyber Security
Bethel College
High School Diploma -
Temecula Valley High School
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