JASON SANDERS
Laval,QC
Summary
Proven leader and skilled mechanic with extensive experience, adept in customer service management and problem-solving. Excelled in multitasking, and organization, enhancing service quality and efficiency. Achieved significant improvements in customer satisfaction and operational workflow, demonstrating a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Service Manager
Luciani Chevrolet Buick GMC
2022.08 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing to ensure prompt resolution of covered repairs or replacements.
Mechanic
Subaru Sources
2021.04 - 2022.08
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Service Advisor
Canada Tire
2018.08 - 2021.04
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Mechanic
Gravel Chervolet Buick GMC Cadillac
2017.05 - 2018.05
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Participated in ongoing training to stay up to date with advancements in automotive technology.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Education
Auto Mechanics -
Laurier MacDonald Career Center
Montréal, QC05.2017
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service Management
- Reliable and Responsible
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Service Manager
Luciani Chevrolet Buick GMC
2022.08 - Current
Mechanic
Subaru Sources
2021.04 - 2022.08
Service Advisor
Canada Tire
2018.08 - 2021.04
Mechanic
Gravel Chervolet Buick GMC Cadillac
2017.05 - 2018.05
Auto Mechanics -
Laurier MacDonald Career Center
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