Jason Rich
Kamloops,BC
Summary
Highly energetic hotel manager with more than 28 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Lapper Security
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Guest Services Agent/Night Auditor
Holiday Inn & Suites Kamloops
09.2022 - 08.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Banquet Lead
Delta Hotels by Marriott Kamloops
10.2022 - 02.2023
- Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
Data Controller
Craig’s Bakery
05.2022 - 10.2022
- Analyzed complex datasets using advanced statistical techniques to drive informed decision-making processes across the organization.
- Spearheaded the implementation of a centralized data repository, streamlining access to essential information for all departments within the organization.
Food Counter Attendant
Tim Horton’s Aberdeen
09.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed multiple tasks in high-volume environment.
Guest Services Agent
Best Western Plus Kamloops
06.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Maximized revenue by upselling room upgrades and additional services.
Team Lead
Canadian Tire
03.2020 - 06.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Guest Services Manager
Holiday Inn Express Kamloops
05.2019 - 03.2020
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
Education
Hotel & Resort Management Diploma -
Sir Sanford Fleming College
01.2006
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Emergency Response
- Access Control
Certification
- BST Certification, 12/2023
- Occupational First Aid Level 1, 08/2022
- Serving It Right, 04/2020
- Customer Service Excellence, 11/2015
Timeline
Security Officer
Lapper Security
12.2023 - Current
Banquet Lead
Delta Hotels by Marriott Kamloops
10.2022 - 02.2023
Guest Services Agent/Night Auditor
Holiday Inn & Suites Kamloops
09.2022 - 08.2024
Data Controller
Craig’s Bakery
05.2022 - 10.2022
Food Counter Attendant
Tim Horton’s Aberdeen
09.2021 - 05.2022
Guest Services Agent
Best Western Plus Kamloops
06.2021 - 05.2022
Team Lead
Canadian Tire
03.2020 - 06.2021
Guest Services Manager
Holiday Inn Express Kamloops
05.2019 - 03.2020
Hotel & Resort Management Diploma -
Sir Sanford Fleming College
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