Jason Raffoul
Cavendish Prince Edward Island
Summary
Dynamic Operations Manager with a proven track record at Maritime Pressure Works, excelling in team leadership and problem-solving. Enhanced performance outcomes through employee empowerment and strategic inventory management. Committed to exceptional customer service, fostering strong client relationships that drive repeat business and satisfaction.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
21
21
years of professional experience
Work History
Operations Manager
Maritime Pressure Works
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed day to day operations.
- Provided quotes to customers
- Reviewed job costing.
- Provided project manager support.
Owner
Jakat Heating and Plumbing
06.2015 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Sold and installed resident and commercial boilers
- Installed and sold propane equipment
- Installed gas lines for commercial and residential use.
Regional Sales Manager
Farhall Mechanical Services
02.2004 - 04.2015
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
Education
Gas Technician 1 Oil Burner Technician 1 - Gas And Oil Technician
Keptville College
Kemptville, ON04-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
English
Professional Working
Timeline
Operations Manager
Maritime Pressure Works
02.2019 - Current
Owner
Jakat Heating and Plumbing
06.2015 - 02.2019
Regional Sales Manager
Farhall Mechanical Services
02.2004 - 04.2015
Gas Technician 1 Oil Burner Technician 1 - Gas And Oil Technician
Keptville College
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