Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Osoyoos Custom Detail
03.2023 - 08.2023
Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Implemented marketing strategies to increase brand awareness and attract new customers.
Associate - Contractor Sales
Home Hardware Building Centre
03.2020 - 06.2023
Boosted contractor sales by implementing effective sales through onsite visits.
Negotiated contracts with suppliers to secure favorable pricing, leading to improved profit margins for the company.
Managed a portfolio of key accounts, ensuring consistent communication and high levels of satisfaction throughout the entire sales process.
Maintained up-to-date knowledge of industry trends, competitor offerings, and emerging technologies to stay competitive in the market.
Collaborated with team members to develop comprehensive project proposals for clients, resulting in increased sales.
Developed long-term strategies for growing contractor sales through targeted outreach initiatives and relationship-building efforts.
Enhanced client relationships by providing exceptional customer service and addressing specific needs in a timely manner.
Conducted market research to identify potential clients and establish new business connections, leading to an expanded clientele.
Worked closely with project managers to ensure timely delivery of services and accurate invoicing for clients.
Owner
Southern Exteriors
01.2004 - 02.2021
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Introduced new methods, practices, and systems to reduce turnaround time.
Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Established strong customer relationships through excellent communication and attentive service.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.