Jason Ortiz
Santa Cruz Veterance Alliance
Watsonville
2
Languages
8
years of professional experience
Results-driven Cannabis Operations Specialist with expertise in customer service and team leadership. Enhanced product visibility and optimized inventory management while ensuring regulatory compliance. Bilingual and detail-oriented, fostering collaboration and driving sales through effective communication.
Work History
Cannabis Trimmer
1 Year 4 Months- Trimmed cannabis plants to ensure quality and consistency in product appearance.
- Operated trimming machines effectively, maximizing efficiency during production cycles.
- Monitored plant health and reported any issues to senior staff for timely intervention.
- Maintained cleanliness and organization of workspace to adhere to regulatory standards.
- Assisted in inventory management by tracking trimmed product quantities accurately.
- Packaged & labeled cannabis products accurately in compliance with state regulations.
- Leads assistant in inventory operations
- Ensured all labels were to standards to state & company regulations.
Lead Manager
2 Years 2 Months- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Reduced client churn rate by proactively addressing concerns and providing exceptional customer service.
- Managed cash register transactions accurately, maintaining accountability for daily sales totals and deposit procedures.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Educated clients on product selection, effects, and consumption methods to enhance customer experience.
- Implemented feedback systems to gather client insights, improving service offerings and product selection accordingly.
- Trained new team members on operational procedures and customer service standards, fostering a collaborative environment.
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Collaborated with store management to create appealing product displays that effectively showcased the diverse inventory while optimizing sales potential.
Backroom Associate
2 Months- Organized merchandise in backroom to maximize space and accessibility.
- Assisted in receiving shipments, verifying contents against packing lists.
- Maintained cleanliness and safety standards in storage areas.
- Collaborated with team to ensure timely restocking of sales floor inventory.
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
Sales Associate
4 Years 9 Months- Enhanced customer experience through effective product knowledge and personalized service.
- Implemented visual merchandising standards to maximize product visibility and drive sales.
- Visual merchandising standards to maximize product visibility and drive sales.
- Processed transactions accurately while maintaining a fast-paced checkout environment.
- Conducted regular audits of merchandise displays to maintain compliance with company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
Skills
Store operations
Collaboration
POS systems
Attention to detail
Time management
Multitasking
Customer service
Inventory management
Regulatory compliance
Teamwork and collaboration
Bilingual
Computer skills
Accomplishments
- Achieved becoming a Lead Manger through effectively helping with store expectations & exceeding at them.
- Supervised team of 30 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cannabis Trimmer
Santa Cruz Veterance Alliance
01.2024 - 05.2025Read More
Lead Manager
Cannacruz
10.2022 - 12.2024Read More
Backroom Associate
Old Navy
12.2021 - 02.2022Read More
Sales Associate
Dollar Tree
02.2017 - 11.2021Read More
Watsonville High School
High School Diploma
Read More