Jason Ortiz
Rancho Cucamonga
Summary
Dynamic Shift Lead Manager at Taco Bell with a proven track record in team motivation and operational excellence. Skilled in inventory control and problem-solving, I foster a positive customer experience while training staff to achieve high performance. Reliable and honest, I thrive under pressure, ensuring quality service during peak hours.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Taco Bell
05.2021 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored staff on best practices for workflow efficiency and customer service excellence.
- Managed inventory control, and reducing waste through effective monitoring.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coordinated shift schedules to maximize coverage and maintain consistent service quality during peak hours.
- Resolved customer issues promptly, fostering a positive experience and encouraging repeat business.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Warehouse Worker
Costco
06.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70-80 lb pounds.
- Loaded pallets and wrap them with plastic.
Courtesy Clerk
Vons
06.2018 - 05.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05-2020
Skills
- Team motivator
- Independent
- Problem solver
- Honest and upright
- Reliable
Timeline
Shift Lead Manager
Taco Bell
05.2021 - Current
Warehouse Worker
Costco
06.2020 - 04.2021
Courtesy Clerk
Vons
06.2018 - 05.2020
High School Diploma -
Rancho Cucamonga High School