Jason Morris
Redcliff
Summary
Dedicated and results-oriented Casino Management Professional with 34 years of extensive experience in revenue optimization, guest experience enhancement, and digital transformation. Proven ability to lead dynamic operations and implement strategic initiatives that drive profitability and customer satisfaction. Known for fostering high-performing team cultures and delivering exceptional service within highly competitive markets. Seeking to leverage hospitality and management expertise to contribute to the success of Coral Cliff Gaming & Entertainment as a General Manager.
Overview
18
18
years of professional experience
Work History
General Manager
Copper Coulee Casino
01.2021 - Current
- Directed all aspects of casino operations, achieving a substantial increase in revenue and customer satisfaction levels
- Implemented loyalty programs and cutting-edge gaming technologies to enhance guest experience and retention
- Fostered a strong team-oriented culture through comprehensive training and development programs, resulting in increased employee engagement and performance
- Utilized data analytics to identify trends and optimize operations, consistently achieving financial targets
General Manager
Skinnys Smokehouse
01.2021 - Current
- Led a successful rebranding initiative, increasing visibility and customer traffic
- Developed strategic marketing plans that increased revenue by connecting with key demographics
- Ensured exceptional dining experiences, leading to enhanced customer loyalty and repeat business
Director of Table Games & Surveillance
South Beach Casino & Resort
01.2019 - 01.2021
- Managed table games operations, maximizing profitability through effective oversight of gaming floor activities
- Collaborated with cross-functional teams to elevate guest service offerings and enhance overall customer satisfaction
General Manager
Chances Fort St John
01.2014 - 01.2019
- Spearheaded operational improvements that led to a 20% increase in annual revenue and a significant enhancement in guest feedback metrics
- Cultivated relationships with local businesses and community leaders, fostering a strong brand presence within the region
Casino Manager
Norwegian Cruise Lines, NCL Corporation Ltd
01.2007 - 01.2013
- Oversaw casino operations on multiple cruise lines, managing a diverse team and delivering exceptional guest experiences
- Established protocols and systems to ensure compliance with gaming regulations and enhanced operational efficiencies
Education
Butte College
New Horizons
Roy Group
Grande Prairie, AlbertaSkills
- Revenue Optimization
- Team Leadership
- Strategic Planning
- Customer Experience Enhancement
- Data-Driven Decision Making
- Casino operations management
- Leadership and team building
- Problem resolution
- Gaming regulations
Languages
English
Native or Bilingual
Timeline
General Manager
Copper Coulee Casino
01.2021 - Current
General Manager
Skinnys Smokehouse
01.2021 - Current
Director of Table Games & Surveillance
South Beach Casino & Resort
01.2019 - 01.2021
General Manager
Chances Fort St John
01.2014 - 01.2019
Casino Manager
Norwegian Cruise Lines, NCL Corporation Ltd
01.2007 - 01.2013
New Horizons
Roy Group
Butte College
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