JASON MOHAMED
Vaughan,Canada
Summary
Results-oriented individual with a passion for continuous learning and innovation. Expert in leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Global B2B Client Relation Lead
JCW Capital Inc.
USA-EUROPE
06.2024 - Current
- Negotiated cost-effective vendor contracts for relocation services such as temporary housing, immigration assistance, language training.
- Provided guidance to employees regarding cultural differences between countries of origin and destination.
- Monitored progress of assigned projects to ensure they remain within budget constraints.
- Facilitated smooth transitions by providing ongoing assistance as needed throughout duration of assignment.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
DIAMOND CONSULTANT
Spence Diamonds
03.2024 - 05.2024
- Facilitated the selection of various fine jewelry pieces
- Enhanced sales performance and client contentment by offering customized consultations
- Built long-term relationships by imparting knowledge about diamonds.
- Assisted customers in selecting and purchasing diamond jewelry within their budget.
- Worked with colleagues to maintain industry's standard of excellence
- Educated customers on the 4 C's of diamonds.
ACCOUNT MANAGER
The Knowledge Academy
12.2022 - 01.2024
- Scheduled and conducted Zoom/Teams sessions to demonstrate training solutions
- Strengthened staff knowledge through detailed analysis of previous initiatives
- Offered continuous assistance after the completion of training programs
- Synchronized departmental efforts enhancing client experience
- Regularly met and outperformed revenue goals
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Provided training and guidance to new Account Managers.
CONTENT WRITER
BELL Media (Freelance)
02.2019 - 11.2023
- Scheduled and organized content to be uploaded and streamed across various platforms.
- Produced transcripts based on recordings to script interviews of high-value clients with discretion, ensuring confidentiality prior to the final draft being released.
- Proofread, edited, and evaluated drafts to verify that revised content aligned with established guidelines.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
- Researched industry trends and topics to create relevant, informative content.
- Edited and proofread content to verify proper grammar, quality and consistency with AP style.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Generated ideas for new content topics based on customer feedback and market research data.
- Updated existing content regularly to ensure accuracy of information presented online.
- Maintained an up-to-date knowledge of emerging technologies that impact the production of digital content.
- Reviewed competitor websites periodically to stay abreast of industry trends and developments.
ENERGY SALES CONSULTANT
The RPM Groups
07.2022 - 12.2022
- Solicited new commercial enterprises and small businesses via cold calling
- Developed unique client-centric propositions designed for competitive advantage in partnership longevity
- Met with business owners across multiple industries to present programs and secure business for large and small volume accounts.
- Negotiated contracts with vendors for product acquisition, pricing, and delivery schedules.
- Identified emerging consumer preferences through comprehensive research
- Analyzed existing energy consumption patterns of clients to recommend cost-saving solutions.
- Monitored competitive landscape by staying abreast of emerging trends in the energy sector.
- Consistently achieved personal sales targets while fostering team success
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
SEASONAL CUSTOMER SERVICE
Holt Renfrew
11.2021 - 02.2022
- Managed escalation process ensuring effective communication between clients and team members
- Prioritized and directed various gift wrapping service inquiries among staff.
- Managed client questions about wrapping procedures
- Established loss prevention process to track and manage customer packages
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Developed relationships with customers through friendly interactions over the phone.
FREIGHT LOADER/UNLOADER (PartTime)
FedEx Transport
05.2019 - 11.2020
- Streamlined loading process by categorizing freight sizes and weights
- Ensured compliance with OSHA regulations
- Adeptly monitored and directed parcels throughout logistical system with handheld scanner technology
- Nominated as Team Member of FedEx Quality Action Team and Safety Committee.
- Achieved consecutive 'Employee of the Month' awards (June-Sep)
- Verified accuracy of incoming and outgoing shipments against shipping documents.
- Ensured that all packages were properly labeled, sealed, and loaded in designated areas.
- Maintained an organized warehouse environment by stacking items according to company standards.
- Kept detailed records of all incoming and outgoing shipments including dates, times, tracking numbers.
CUSTOMER SERVICE REPRESENTATIVE
Cineplex Theatre
04.2017 - 11.2018
- Maintained a positive attitude while addressing customer needs
- Regularly updated knowledge on menu changes and special dishes
- Entered orders precisely to ensure correct payments from guests
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SALES & PROJECT COORDINATOR
MAJACSI Group of Companies
03.2016 - 03.2018
- Established rapport and engaged with clients to build lasting professional relationships
- Liaised with client for contract negotiations throughout the sales project cycle
- Processed customer orders via phone, email, online ordering (internal systems)
- Established and managed customer by portfolio and projects
- Maintained database and spreadsheets with accurate inventory, status, and billing
Education
Google Analytic Certification
On Line Studies
04-2024
Honor Bachelor of Arts - Double Major Business Ethics, Law And Governance
York University
04-2022
Skills
- Team Leadership
- Engaging Audience Interaction
- Adept at Using Microsoft Office Tools
- Experience in Data Analytics Development
- Digital Content Editor
- Relationship Management Expertise
- Advanced Language Fluency
- Numerical Analysis
- Project Oversight
- Multi-Team Coordination
- Critical Thinking Skills
- Confident Public Speaking
- Effective Team Building
Certification
- Certified Diamond Consultant, Diamond Council of America, 05/01/24
- Google Data Analytics Professional Certificate, Google, 04/30/24
Languages
English
Professional
Timeline
Global B2B Client Relation Lead
JCW Capital Inc.
06.2024 - Current
DIAMOND CONSULTANT
Spence Diamonds
03.2024 - 05.2024
ACCOUNT MANAGER
The Knowledge Academy
12.2022 - 01.2024
ENERGY SALES CONSULTANT
The RPM Groups
07.2022 - 12.2022
SEASONAL CUSTOMER SERVICE
Holt Renfrew
11.2021 - 02.2022
FREIGHT LOADER/UNLOADER (PartTime)
FedEx Transport
05.2019 - 11.2020
CONTENT WRITER
BELL Media (Freelance)
02.2019 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Cineplex Theatre
04.2017 - 11.2018
SALES & PROJECT COORDINATOR
MAJACSI Group of Companies
03.2016 - 03.2018
Google Analytic Certification
On Line Studies
Honor Bachelor of Arts - Double Major Business Ethics, Law And Governance
York University
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