Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jason Lansang

Sherbrooke,Canada

Summary

Highly skilled and dedicated IT support professional with over 9 years of experience in providing comprehensive technical support to end-users and ensuring optimal performance of IT systems. Proficient in various technologies, including network infrastructure, and cloud Services by diagnosing, reporting, and resolving or correcting hardware/software problems. Strong analytical and problem-solving abilities, with a proven track record of driving continuous improvement and achieving high levels of customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Microsoft 365 Technical Advisor

SherWeb
09.2022 - Current
  • Assist and provide support by phone, email, chat;
  • Analyze and resolve technical issues related to Microsoft products and services, notably Office 365, Azure, Exchange, Teams, SharePoint, and OneDrive.
  • Lead Microsoft clients through service configurations
  • Email and Data Migration (M365 cross-tenant migration, GSuite to O365, IMAP, and PST)
  • Performed PowerShell scripting and MS Teams Phone Systems
  • Deliver and follow up on problem resolutions and client satisfaction;
  • Proactively and comprehensively document client issues in the ticketing system;

IT Help Desk Support (Off Shore - Novo3)

ConnectOs
01.2022 - 08.2022
  • User account and access management using Windows Active Directory and M365 Admin Center (On-boarding/Off-boarding Users)
  • Handles O365 Services (OneDrive, SharePoint, Groups, Dynamic Licensing); Security Incident Response (Sentinel One), Email Protection and Application Data using Barracuda
  • Eye-on-glass for all remote monitoring of critical devices. Manages, supports, and monitors endpoints, and networks using Datto | RMM (servers, virtual machines, (VeeAM) storage, and cloud services.
  • Maintain and support multiple technologies including Microsoft, cloud services, hardware, and desktop support

IT Service Desk Support

Werner Co.
10.2019 - 06.2021
  • Provides remote and onsite desk support to corporate employees by supporting users in diagnosing, reporting, resolving or correcting hardware/software problems, and reconfiguring existing systems, and/or performing systems upgrades as required.
  • Experience with Oracle JDE/E1 Enterprise Application – supporting end-users
  • Monitors and escalates issues until resolution, closure, or the appropriate group has accepted.
  • Experience with Office 365 and managing Microsoft Azure Identities (PIM), and MFA Azure Directory Group

IT Service Desk Analyst

Unisys Philippines Ltd.
09.2018 - 10.2019
  • Provides end-user support such as remote troubleshooting and phone support
  • Handled user account issues and supports Clinical applications (STAR, MEDITECH, PACS, and RIS) for Hospital Region 1-7
  • Handles ticket creation and triaging (Incident, Service Request, Change, and Problem Issues) via ServiceNow, as well as other hardware-related issues to their appropriate IT group via support ticket.

IT Helpdesk Engineer

The Medical City
07.2016 - 09.2018
  • End-user support, such as remote and onsite (On-call support troubleshooting), monitors alerts and endpoints, troubleshoots Network issues (Access Points, Modem/Router, Switches), and handles VMware as Server Virtualization and Handling of VoIP – Cisco IP Phones
  • Troubleshoots software (Clinical Applications) and hardware, and configuration.
  • SQL Query information through Oracle 10g for patient information and supporting clinical apps, notably the Hospital Information System (Orion Health Production – IT Suite)

Education

Bachelor of Science - Information Technology

Technological Institute of The Philippines
Quezon City, Philippines
04.2016

Skills

  • Platforms: Microsoft 365, Azure, Exchange, SharePoint, Teams
  • Tools: PowerShell, Active Directory, VMware, Citrix, Network and Remote Monitoring, and Ticketing Systems
  • Areas of Expertise: Technical Support, Cloud Services, User Administration, Email/Data Migration, VoIP, Backup & Recovery
  • Strong Problem-Solving Abilities
  • Adaptability
  • Ability to work in a fast-paced environment
  • Customer focused

Certification

  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Certified: Teams Administrator Associate (MS-700)
  • Partners: SentinelOne Ranger AD Demo
  • Partners: SentinelOne Cloud Fundamentals
  • Barracuda Incident Response - Foundation
  • Barracuda Cloud-to-Cloud Backup - Foundation

Languages

English
Full Professional

Timeline

Microsoft 365 Technical Advisor

SherWeb
09.2022 - Current

IT Help Desk Support (Off Shore - Novo3)

ConnectOs
01.2022 - 08.2022

IT Service Desk Support

Werner Co.
10.2019 - 06.2021

IT Service Desk Analyst

Unisys Philippines Ltd.
09.2018 - 10.2019

IT Helpdesk Engineer

The Medical City
07.2016 - 09.2018

Bachelor of Science - Information Technology

Technological Institute of The Philippines

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