Jason Martinez
Tustin
Summary
Accomplished Manager with a proven track record at Crown Cleaners Harbor, enhancing customer satisfaction and streamlining operations. Expert in team leadership and strategic planning, with a knack for conflict resolution and adaptability. Significantly boosted sales and operational efficiency by implementing innovative strategies, demonstrating exceptional decision-making and attention to detail.
Professional in retail security management, bringing valuable experience in safeguarding assets and reducing shrinkage. Known for fostering team collaboration and driving results in dynamic environments. Expertise in conducting investigations and developing security protocols, while maintaining adaptability and reliability.
Overview
11
11
years of professional experience
Work History
Manager
Crown Cleaners Harbor
04.2019 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Loss Prevention Supervisor
Frys Electronics
09.2017 - 04.2019
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
Security Officer
PSC Security
04.2015 - 08.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Carls Jr
02.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales
Sports Fever
08.2013 - 01.2014
- Increased sales revenue through extensive market research and implementing effective sales strategies.
Education
High School Diploma -
Tustin High School
Tustin, CANo Degree -
Santa Ana College
Santa Ana, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Strategic planning
- Relationship building
- Conflict resolution
- Attention to detail
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Crown Cleaners Harbor
04.2019 - 11.2024
Loss Prevention Supervisor
Frys Electronics
09.2017 - 04.2019
Security Officer
PSC Security
04.2015 - 08.2017
Cashier
Carls Jr
02.2014 - 03.2015
Sales
Sports Fever
08.2013 - 01.2014
High School Diploma -
Tustin High School
No Degree -
Santa Ana College
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