Jason Lovendhal
ON
Summary
- Customer-focused with a successful track record in retail and financial services, meeting high client satisfaction by providing tailored solutions.
- A digital marketing enthusiast with practical experience from an internship at Quantigo AI, and currently pursuing a Marketing Management education at George Brown College.
- Versatile team member offering over 6+ years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to the growing company.
- Strong communication and written skills demonstrated through experience at CIBC and Quantigo AI.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Sales Stylist
Levi Strauss & Co. Outlet
2023.10 - 2024.01
- Helped customers find Levi's products that suit their fashion preferences with product knowledge
- Followed Levi's store's visual representation standards, maintaining store appearance, and enhancing overall visual appeal helping attract more customers
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
Customer Service Representative Agent
Canadian Imperial Bank of Commerce (CIBC)
2022.08 - 2023.05
- Actively listened to clients, empathized with their needs, recommended tailored solutions, and focused on a solution-focused approach to efficiently identify and resolve client issues
- Understood CIBC's products and services, connecting clients to the right resources/team members, and suggested marketing offers to help reach clients' financial goals, while updating account information to maintain customer records
- Achieved 95% client satisfaction through exceptional experiences and providing trusted advice
Content Strategist Intern
Quantigo AI
2021.07 - 2021.11
- Regulated social content, including planning and content calendar development, leading to increased online brand activity by 50%
- Developed brand guidelines, best practices, and original content for consistent and quality messaging across channels
- Increased website and social media engagement rates through keyword research, conducting audits for optimization, and creating graphics with copy-write content
Sales Advisor
Hennes & Mauritz (H&M)
2018.07 - 2021.07
- Assisted customers by initiating conversations, making fashion recommendations, and helping at touchpoints like cash, the sales floor, and fitting rooms.
- Actively promoted H&M's loyalty program, enhancing customer engagement, and successfully enrolled at least 30+ customers every month.
- Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs.
Education
Postgraduate Certificate - Marketing Management - Digital Media
George Brown College
Toronto, ON01.2025
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University
01.2022
Skills
- Project Management
- Content Creation
- Search Engine Optimization (SEO)
- Copywriting
- Adobe Creative Suite
- Excellent Communication
- Time Management
- Organization and Time Management
- Problem-Solving
- Customer Service
- Analytical Thinking
- Attention to Detail
Websites
Certification
- Google Analytics
- Google Ads
Timeline
Seasonal Sales Stylist
Levi Strauss & Co. Outlet
2023.10 - 2024.01
Customer Service Representative Agent
Canadian Imperial Bank of Commerce (CIBC)
2022.08 - 2023.05
Content Strategist Intern
Quantigo AI
2021.07 - 2021.11
Sales Advisor
Hennes & Mauritz (H&M)
2018.07 - 2021.07
Postgraduate Certificate - Marketing Management - Digital Media
George Brown College
Bachelor of Technology - Graphic Communications Management
Toronto Metropolitan University