Jason Lopez
Garden Grove
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Field Service Technician
GenServe LLC
Orange, CA
01.2025 - Current
- Diagnosed and repaired electrical and mechanical issues in power generation systems.
- Conducted routine maintenance to ensure optimal performance of equipment and systems.
- Provided on-site technical support to customers, resolving service-related inquiries promptly.
- Collaborated with team members to enhance safety protocols and operational efficiency.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Inspect and operate bypass swishes and ATS
Field Service Technician
Odyssey Power
Orange, CA
05.2023 - 12.2025
- Diagnosed and repaired electrical and mechanical issues in power generation systems.
- Conducted routine maintenance to ensure optimal performance of equipment and systems.
- Provided on-site technical support to customers, resolving service-related inquiries promptly.
- Collaborated with team members to enhance safety protocols and operational efficiency.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Inspect and operate bypass swishes and ATS
Ride Operator and Trailer Truck Driver
James Event Productions
Orange, CA
08.2020 - 06.2023
- Operated and monitored amusement rides to ensure safety and compliance with regulations.
- Conducted pre-ride inspections, identifying and addressing potential safety issues.
- Provided excellent customer service, assisting guests with ride instructions and safety protocols.
- Trained new staff on operational procedures and emergency response protocols.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Conducted pre-trip inspections to verify vehicle safety, compliance, and operational readiness.
- Maintained a safe driving record through vigilant adherence to traffic laws and safety regulations.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Certificate in Diesel And Industrial Technology II -
Universal Technical Institute
Long Beach, CA06-2023
High School Diploma -
Garden Grove High School
Garden Grove, CA03-2022
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Valid Driver's license
- Technical support
- Power tools operation
- Schematic interpretation
- Fault diagnosis
- Multimeter usage
- Safety assessment
- Technical analysis
- Equipment Repair
- Diagnostic testing
- Reading wiring diagrams
- Sampling techniques
- Record keeping
- Mechanical background
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
GenServe LLC
01.2025 - Current
Field Service Technician
Odyssey Power
05.2023 - 12.2025
Ride Operator and Trailer Truck Driver
James Event Productions
08.2020 - 06.2023
Certificate in Diesel And Industrial Technology II -
Universal Technical Institute
High School Diploma -
Garden Grove High School