Summary
Overview
Work History
Education
Languages
Timeline
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JASON LEE

Toronto,Canada

Summary

Resourceful Retail Operations Supervisor known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and sales strategy development. Excel in communication, problem-solving, and team collaboration to enhance operational flow and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Supervisor of Operations

MCM Worldwide
Toronto, Ontario
09.2022 - 09.2024
  • Implemented new technologies or software systems to automate manual tasks or streamline operations.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with team leaders on quality audits.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Resolved customer complaints or answered customers' questions.

Operations Supervisor

Christian Dior
, Hong Kong, SAR
04.2016 - 05.2022
  • Managed operational efficiency for five stores, achieving a 10% reduction in operational discrepancies
  • Led boutique launch efforts, including inventory setup and team coordination, ensuring on-time opening
  • Built strong client relationships through exceptional service, resulting in increased customer satisfaction
  • Maintained accurate records of employee attendance and performance reviews.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Implemented customer service standards that increased client satisfaction.

Store Administrator

Hermès
, Hong Kong, SAR
04.2015 - 04.2016
  • Streamlined stockroom operations, ensuring accuracy in logistics and compliance with luxury standards
  • Enhanced customer experience by optimizing product availability and minimizing wait times

Operations Specialist

Chanel
, Hong Kong,SAR
04.2011 - 04.2015
  • Conducted detailed inventory audits, improving accuracy by 12% and minimizing shrinkage
  • Supported store teams in achieving sales goals through operational and inventory excellence

Operation Assistant

Louis Vuitton
, Hong Kong, SAR
04.2007 - 04.2011
  • Assisted in stock replenishment and ensured timely product availability, improving sales conversions by 10%
  • Delivered exceptional support during high-traffic periods, contributing to seamless operations

Education

High School Diploma -

Tin Shui Wai Methodist College
HongKong

Languages

  • English
  • Cantonese
  • Mandarin

Timeline

Supervisor of Operations

MCM Worldwide
09.2022 - 09.2024

Operations Supervisor

Christian Dior
04.2016 - 05.2022

Store Administrator

Hermès
04.2015 - 04.2016

Operations Specialist

Chanel
04.2011 - 04.2015

Operation Assistant

Louis Vuitton
04.2007 - 04.2011

High School Diploma -

Tin Shui Wai Methodist College

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JASON LEE