Summary
Overview
Work History
Education
Skills
Timeline
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Jason Lashley

North York,ON

Summary

Successful Client Service Representative with five and a half years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

7
7
years of professional experience

Work History

Client Service Representative

OOS Medical
02.2018 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with warehouse and suppliers staff to resolve delivery/product defects and boost client satisfaction.
  • Bolstered customer retention by creating and offering unique discount/sample options and inspiring interest in new product lines.
  • Trained and supervised junior customer service representatives

Sales Associate

American Eagle Outfitters, Inc
Toronto, Ontario
06.2016 - 02.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Warehouse Associate

OOS Medical
Toronto, Ontario
02.2018 - 05.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Received shipments/products from suppliers
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

No Degree - Sports Management

Durham College
Oshawa, ON

Skills

  • Client Relations
  • Client Support
  • Service Recommendations
  • Order Processing
  • Outbound Calling
  • Complaint Investigation

Timeline

Client Service Representative

OOS Medical
02.2018 - Current

Warehouse Associate

OOS Medical
02.2018 - 05.2018

Sales Associate

American Eagle Outfitters, Inc
06.2016 - 02.2020

No Degree - Sports Management

Durham College

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Jason Lashley