Knowledgeable with a solid background as an Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Owner/Operator
JSN Contracting
09.2018 - Current
Managed day-to-day business operations of a residential renovations/building company.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Fostered strong professional network and partnership building skills to connect with quality leads.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager of Operations
Orangeville Renovations and Roofing LTD.
06.2006 - 09.2018
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.