Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jason Kuntz

NEPEAN,ON

Summary

Accomplished Branch Manager at Sunbelt Rentals with a proven track record in operations management and relationship building, resulting in notable improvements in branch profitability and customer loyalty. Expertise in financial oversight and team leadership consistently leads to the achievement of organizational goals while cultivating a collaborative culture. Skilled in employee development and financial analysis, driving sustained operational success.

Overview

11
11
years of professional experience

Work History

Branch Manager

Sunbelt Rentals
NEPEAN, Ontario
02.2021 - Current
  • Established and built customer relationships through targeted outreach and initiatives.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Supported outside sales force in servicing and obtaining new business.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assisted other branches when needed during peak periods or special projects.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Dispatcher

Sunbelt Rentals
Nepean, Ontario
04.2018 - 02.2021
  • Ensured compliance with safety regulations and company policies.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Resolved customer complaints related to service issues or delays.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Participated in team meetings discussing changes in procedures or processes.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.

Equipment Rental Specialist

Sunbelt Rentals
Nepean, Ontario
03.2015 - 04.2018
  • Maintained accurate records of customer interactions and feedback.
  • Provided technical support for customers in resolving complex issues.
  • Analyzed customer needs and recommended appropriate products or services.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Truck Driver

Sunbelt Rentals
Ottawa, Ontario
10.2013 - 03.2015
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Managed personal driving time according to Hours of Service regulations.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Education

Bachelor of Arts - Sociology

Carleton University
Ottawa, ON
05-2006

Skills

  • Excels in team leadership
  • Relationship building and management
  • Staffing optimization
  • Sales professional
  • Financial oversight
  • Business planning
  • Operations management
  • Coaching and mentoring
  • Financial analysis and planning
  • Branch operations management
  • Strong team-builder
  • Employee development

Affiliations

  • Boxing coach
  • Avid rock climber

Timeline

Branch Manager

Sunbelt Rentals
02.2021 - Current

Dispatcher

Sunbelt Rentals
04.2018 - 02.2021

Equipment Rental Specialist

Sunbelt Rentals
03.2015 - 04.2018

Truck Driver

Sunbelt Rentals
10.2013 - 03.2015

Bachelor of Arts - Sociology

Carleton University

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Jason Kuntz