Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Kim

Waterloo,ON

Summary

Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Samsune Hotel
Toronto, ON
05.2022 - 12.2022
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Assisted with check-in and check-out procedures for guests.
  • Facilitated successful front desk operations for high-volume hotel.

Front Desk Agent

Samsung Hotel Korea
Geoje Korea, Korea
04.2021 - 08.2021
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to inquiries, and took messages.

Education

High School Diploma -

Woodland Christian High School
Waterloo, ON
06-2018

Associate of Arts - Food And Beverage Management - Hotel And Restauran

Conestoga College Waterloo
Waterloo, ON

Skills

  • Can speak Korean, Japanese, English
  • POS Operation
  • Table Bussing
  • Beverage Preparation
  • Guest Engagement
  • Food Running
  • Quality Control
  • Sales Techniques
  • Front Office Support
  • Training and Mentoring

Timeline

Front Desk Agent

Samsune Hotel
05.2022 - 12.2022

Front Desk Agent

Samsung Hotel Korea
04.2021 - 08.2021

High School Diploma -

Woodland Christian High School

Associate of Arts - Food And Beverage Management - Hotel And Restauran

Conestoga College Waterloo

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Jason Kim