Summary
Overview
Work History
Education
Skills
Timeline
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JASON JOHNSON

Arcadia

Summary

Experienced IT manager with a strong track record in overseeing the deployment and maintenance of technology. Skilled in providing guidance and leadership to IT staff members in supporting hardware, software, and networking infrastructure. Collaborates closely with executives to identify and execute technology requirements, ensuring seamless integration with business objectives. Proficient in managing technology strategy, training, and documentation to optimize operational efficiency and drive organizational success.

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

18
18
years of professional experience

Work History

IT Manager

Foothill Gold Line Construction Authority
07.2013 - Current
  • Streamlined and optimized IT infrastructure by implementing innovative solutions, resulting in 20% increase in overall efficiency.
  • Led team of IT professionals, providing guidance and support to ensure successful project completion within designated timeframes.
  • Implemented rigorous security protocols and enhanced data protection measures, reducing cybersecurity threats and ensuring compliance with industry regulations.
  • Collaborated with cross-functional teams to develop and execute IT strategies aligned with business goals, resulting in significant cost savings.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.

Server Administrator

Achieve Technology Services
08.2010 - 07.2013
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Troubleshoot and rebuild existing servers and configure hardware and software in accordance with standards and operational requirements
  • Respond to all server related requests, troubleshoot problems and perform repairs as needed to maintain server availability
  • Ensured consistent and acceptable levels of server performance through optimization
  • Provided data recovery, maintenance and backup processes and ensured space requirements were met
  • Formulated monitoring procedures and enforced server security policy
  • Ensured data security through implementation of robust access controls and regular vulnerability assessments.

Desktop Support Administrator

Achieve Technology Services
01.2007 - 08.2010
  • In contracted service to Foothill Gold Line Construction Authority, and responded to all Level 1, Level 2 and Level 3 help desk requests by assisting clients who were experiencing any procedural or operating difficulty with applications, products or services
  • Ensured that prompt and effective solution were provided to all problems
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Bachelor of Science - Business Management

University of Phoenix
07.2023

Technological Entrepreneurship And Management

Arizona State University

Associate of Arts - Information Technology and Networking

University of Phoenix
09.2015

High school diploma -

Monrovia High School
06.1992

Skills

  • Extensive knowledge of Microsoft Windows operating systems
  • Experience with Office 365 administration, Microsoft Entra, and Microsoft Intune enrollment and administration
  • Experience with remote helpdesk and IT support
  • Network Administration
  • Technical Troubleshooting
  • Team Development
  • IT Asset Management
  • Experience with SonicWALL firewalls
  • Experience with Dell switches
  • Information confidentiality
  • IT risk management
  • Technical support oversight
  • Operating system management
  • IT resource use
  • Technical support scheduling

Timeline

IT Manager

Foothill Gold Line Construction Authority
07.2013 - Current

Server Administrator

Achieve Technology Services
08.2010 - 07.2013

Desktop Support Administrator

Achieve Technology Services
01.2007 - 08.2010

Technological Entrepreneurship And Management

Arizona State University

Associate of Arts - Information Technology and Networking

University of Phoenix

High school diploma -

Monrovia High School

Bachelor of Science - Business Management

University of Phoenix

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JASON JOHNSON