Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jason Jacob

Jason Jacob

Nanaimo,Canada

Summary

Aspiring Airline Professional | Entry-Level Roles in Aviation


Dynamic and results-driven tourism and customer service professional with a proven track record in guest services, operations, and team coordination.


  • Experienced in high-pressure environments and adept at delivering exceptional customer experiences. Skilled in communication, time management, and adapting quickly to new challenges.


Passionate about contributing to the airline industry by leveraging customer service expertise and a strong foundation in tourism management.


  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.


Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.


  • Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
years of professional experience
1
1
Certification

Work History

Teacher Helper

Customer Service Agent

Just Cozy
10.2023 - Current
  • Enhanced customer experiences, contributing to a15% increase in repeat visits
  • Maintained an organized store environment, boosting operational efficiency
  • Adapted to dynamic retail roles, ensuring seamless operations during peak periods

Volunteer

Vancouver Island University
10.2024 - 11.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Guest Services Agent

Days Inn
04.2024 - 09.2024
  • Streamlined check-in and check-out processes, enhancing guest satisfaction
  • Managed data and reservations with precision, ensuring accuracy and efficiency
  • Handled financial transactions, including cash and card processing, using Moneris systems

Assistant Soccer Coach

Little Kickers
11.2022 - 09.2023
  • Coordinated coaching for children aged1-8, demonstrating leadership and patience

Senior Marketing Consultant (Co-op)

The Acquisition Group (TELUS)
06.2023 - 08.2023
  • Achieved a20% increase in customer acquisition through strategic outreach
  • Built strong customer relationships, emphasizing satisfaction and retention

Housekeeping (Co-op)

Rocky Mountain Resort
05.2022 - 08.2022
  • Maintained high cleanliness standards, directly contributing to guest satisfaction

Education

Bachelor of Tourism Management -

Vancouver Island University
Nanaimo, BC
05-2025

High School Diploma - undefined

Al Diyafah High School

Diploma of Tourism Management - undefined

Vancouver Island University
Nanaimo, BC
01.2024

Skills

  • Proven customer service and guest experience skills in fast-paced environments
  • Strong interpersonal abilities, fostering positive interactions with diverse groups
  • Highly adaptable and detail-oriented, ensuring operational efficiency
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and data management systems
  • Certification in Event Management, emphasizing organizational capabilities
  • Student supervision
  • Student tutoring
  • Classroom management

Certification

Event Management Certification (Vancouver Island University,2023)

Languages

Fluent in English.
Proficient in [additional languages if applicable].
Hindi
Elementary
Spanish
Elementary

Timeline

Volunteer

Vancouver Island University
10.2024 - 11.2024

Guest Services Agent

Days Inn
04.2024 - 09.2024

Customer Service Agent

Just Cozy
10.2023 - Current

Senior Marketing Consultant (Co-op)

The Acquisition Group (TELUS)
06.2023 - 08.2023

Assistant Soccer Coach

Little Kickers
11.2022 - 09.2023

Housekeeping (Co-op)

Rocky Mountain Resort
05.2022 - 08.2022

High School Diploma - undefined

Al Diyafah High School

Diploma of Tourism Management - undefined

Vancouver Island University

Teacher Helper

Bachelor of Tourism Management -

Vancouver Island University
Jason Jacob