Jason Jackson
San Bernardino
Summary
Dynamic problem-solver and team collaborator with a proven track record at Kohls E Commerce Center. Excelled in process optimization and innovative thinking, enhancing team problem-solving skills and boosting productivity. Skilled in Microsoft Office and maintaining calm under pressure, I have a history of developing creative solutions to complex challenges, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Problem Solver
Kohls E Commerce Center
11.2020 - Current
- Facilitated workshops, generating innovative ideas for overcoming operational hurdles.
- Implemented feedback loops to continuously improve processes based on team input.
- Developed training materials to empower team members in troubleshooting common challenges.
- Conducted risk assessments to anticipate challenges and prepare contingency plans.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Coordinated with multiple departments to ensure seamless implementation of solutions, enhancing overall productivity.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Carpet and Upholstery Steam Cleaner
A Luxury Cleaning
01.2010 - 09.2020
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Moved furniture weighing up to [Number] pounds to prepare homes for cleaning.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Inspected cleaning sites to provide cost estimates to customers.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Maintained accurate, up-to-date customer records in [Software] system.
- Provided excellent customer care through prompt responses to inquiries about services, scheduling, or pricing information.
- Kept accurate records of completed jobs, client information, and necessary follow-up actions for efficient business operations.
- Ensured the longevity of clients'' investments in their carpets and upholstery by employing proper care techniques.
- Worked closely with homeowners or property managers to address specific concerns regarding carpet or upholstery care within their facilities.
- Improved overall appearance of clients'' homes by removing stubborn stains from carpets and upholstery using specialized techniques and products.
Education
GED -
Mt. Juliet High
Mount Juliet, TN06-1998
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Material handling
- Pallet jack operation
- Order fulfillment
- Time management
- Critical thinking
- Team collaboration
- Decision-making
- Issue troubleshooting
- Process optimization
- Weight verification
- Problem resolution
- Computer skills
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft office
- MS Word
- WM
- SCI COGNOS
- Excel
- Work prioritization
- Order processing
- Relationship building
- Document and records management
- Employee coaching
- Basic computer skills
- 10-key skills
- Computer programs
Timeline
Problem Solver
Kohls E Commerce Center
11.2020 - Current
Carpet and Upholstery Steam Cleaner
A Luxury Cleaning
01.2010 - 09.2020
GED -
Mt. Juliet High
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