Summary
Overview
Work History
Education
Skills
Timeline
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Jason Hotte

Winnipeg,MB

Summary

Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.

Overview

23
23
years of professional experience

Work History

Inside Sales Manager

TMC Sales
02.2019 - 12.2023
  • Provide price quotations on all major projects in a timely manor
  • Primary liaison between multiple parties (contractor, distributor, manufacturer)
  • Interview, hire and train new inside sales representatives, resulting in improved team performance and increased sales results
  • Oversee rollout of, and train all staff in, Oasis Sales Software
  • Assist customers in choosing the correct material for their project based on aesthetics, availability and budget
  • Operate forklift and maintain operations of warehouse.

Inside Sales Representative

Integra Agency
09.2008 - 01.2019
  • Answered customers' questions regarding products, prices, and availability.
  • Input, track and expedite customer orders
  • Set up projects and quotations using dedicated pricing software
  • Work with electrical engineers to specify and cross-reference specific products.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Server (Part Time)

Buccacino's Restaurant
05.2009 - 12.2009
  • Greeted and seated guests, took food orders and described daily specials to diners
  • Served food and beverages
  • Cleared tables, tidied surrounding dining area and re-set place settings for new diners.

Server/Bartender/Manager (Part Time)

Kelsey's Restaurant
10.2006 - 10.2008
  • Food and beverage service and presentation
  • Managed and organized on duty staff; delegated tasks and duties and ensured the highest quality customer service
  • Handled customer concerns and complaints with compassion and understanding
  • Final preparation and presentation of menu items.

Crew Leader, 2006 Census

Statistics Canada
03.2006 - 08.2006
  • Trained, supervised, and motivated a team of 10-12 enumerators
  • Performed supervisory functions including performance management, staff evaluations and employee dismissal
  • Performed door-to-door and telephone enumeration to gather statistical information for the 2006 Census
  • Ensured quality and production standards were met.

Customer Service Specialist

Future Shop
02.2005 - 03.2006
  • Assisted customers with product information, sales, promotions and technical assistance
  • Completed cash, debit, and credit card transactions on sales, refunds and exchanges
  • Closed cash register and balanced float upon shift completion
  • Operated store telephone switchboard and directed customers to the appropriate department.

Assistant Manager

McDonalds Restaurants Ltd.
08.2000 - 12.2004
  • Responsible for all aspects of restaurant operations during assigned shifts
  • Managed employees at all food and service stations including cash, kitchen, and maintenance to maximize productivity and profitability
  • Motivated and trained all employees to execute outstanding customer service based on the Quality, Service, Cleanliness & Value corporate model
  • Monitored and organized staff work schedules and executed training programs to help enhance customer service
  • Prepare and balance bank deposits.

Education

Forklift Operator Training -

Safety Services Manitoba
Winnipeg, MB
01.2023

IES ED-100 Fundamentals of Lighting -

International Illumination Society
Winnipeg, MB
01.2009

Business Administration Diploma -

Red River College
Winnipeg, MB
06.2008

Skills

  • Team leadership
  • Client Support
  • Customer Service Management
  • Active listening
  • CRM expertise
  • Time management
  • Problem solving
  • Decision making
  • Multitasking capabilities
  • Organizational skills
  • Staff Training and Development

Timeline

Inside Sales Manager

TMC Sales
02.2019 - 12.2023

Server (Part Time)

Buccacino's Restaurant
05.2009 - 12.2009

Inside Sales Representative

Integra Agency
09.2008 - 01.2019

Server/Bartender/Manager (Part Time)

Kelsey's Restaurant
10.2006 - 10.2008

Crew Leader, 2006 Census

Statistics Canada
03.2006 - 08.2006

Customer Service Specialist

Future Shop
02.2005 - 03.2006

Assistant Manager

McDonalds Restaurants Ltd.
08.2000 - 12.2004

Forklift Operator Training -

Safety Services Manitoba

IES ED-100 Fundamentals of Lighting -

International Illumination Society

Business Administration Diploma -

Red River College

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Jason Hotte