Jason Hermenet
Merced
Summary
Dynamic Shift Leader Manager at Mountain Mikes Pizza, recognized for enhancing customer satisfaction through effective communication and team collaboration. Proven ability to manage inventory and optimize operational efficiency, while training staff to excel under pressure. Committed to fostering loyalty and accountability, driving business growth through exceptional service and problem resolution.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Mountain Mikes Pizza
01.2018 - 05.2022
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
- Scheduled staff to establish adequate coverage during peak business hours.
Delivery Driver
Mountain Mikes Pizza
04.2016 - 01.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Kept detailed records of deliveries and money received from customers.
Education
GED -
Hilmar High School
Hilmar, CA2010
Skills
Customer service
Communication
Cleanliness
Helpfulness
Composed under presure
Performance under presure
Loyal
Dedicated
Accountable
Leader
Open minded
Willingness to learn
Accomplishments
Employee Of The Month
Timeline
Shift Leader Manager
Mountain Mikes Pizza
01.2018 - 05.2022
Delivery Driver
Mountain Mikes Pizza
04.2016 - 01.2018
GED -
Hilmar High School