Jason Haughton
Etobicoke,ON
Summary
Assertive security guard uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Observant security professional effective at providing detail-oriented safety and monitoring services for diverse facilities. Trained in defensive tactics and conflict de-escalation. Works independently and collaboratively to resolve security threats or concerns.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Supervisor
Paragon security
North York, ON
09.2024 - Current
- Assists with the ongoing development of the team on-site.
- Works as a bridge between management and client by working with the client on-site to provide the most efficient and appropriate services.
- Monitoring and patrolling assigned areas, that includes responding to routine, emergency, and security & law enforcement calls.
- Escorting designated authorities, police, fire, ambulance personnel to emergency location
- Screening unauthorized persons and physically removing persons found trespassing or engaging in criminal acts or breaching the policies.
- Receiving and recording complaints, conducting investigations, preparing incident reports, and conducting follow up investigations.
Customer Service Representative
Art Moulding
Scarborough, Canada
07.2023 - 09.2024
- Accurate - Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Approve - Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Accurate - Maximized satisfaction by anticipating needs and consistently offering expert support
Soldier
Jamaica Defence Force
Kingston, Jamaica
10.2018 - 05.2023
- Accurate - Fought in military combat with heavy weapons
- Manage - Assisted community members in disaster relief efforts, including clean-up and rebuilding
- Inspected - Patrolled assigned areas to maintain security presence
Security Officer
Hawkeye Security Company
Montego Bay, Jamaica
04.2016 - 10.2018
- Inspected - Patrolled public areas regularly to detect and resolve unsafe conditions
- Effected - Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Accurate - Defused conflicts and security issues through effective de-escalation and crisis management techniques
Security Officer Supervisor
Shadow Guard Security Company
Montego Bay, Jamaica
01.2014 - 04.2016
- Secured building against unauthorized access and conducted regular patrols
- Responded to alarms and investigated disturbances
- Monitored CCTV feeds of building and grounds
- Used verbal and physical de-escalation strategies to restore order and reduce tension
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Prep Cook
Tranquility Restaurant and Bar
Montego, Jamaica
09.2011 - 01.2014
- Helped fast-paced kitchen run smoothly by following instructions and handling all prep work for expected daily demand
- Kept kitchen stocked and stations ready, using pre-opening hours to fully prepare for each day's work
- Sorted, washed, and stored ingredients in optimal arrangements for easy use during busy periods
Education
High school diploma -
Maldon High School
Montego Bay, St james, Jamaica07.2010
Skills
- Customer Experience
- Problem Solving
- Communication Skills
- Campus Safety
- Incident Reports
- Theft Prevention Training
- Criminal Law Knowledge
- Crime Prevention Methods
- Security team leadership
Certification
- Jamaica Defence Force Driving Cadre
- Jamaica Defence Force Store Clerk
- CPR and First Aid
- Security Training
Languages
English, Advanced (C1)
Timeline
Security Supervisor
Paragon security
09.2024 - Current
Customer Service Representative
Art Moulding
07.2023 - 09.2024
Soldier
Jamaica Defence Force
10.2018 - 05.2023
Security Officer
Hawkeye Security Company
04.2016 - 10.2018
Security Officer Supervisor
Shadow Guard Security Company
01.2014 - 04.2016
Prep Cook
Tranquility Restaurant and Bar
09.2011 - 01.2014
High school diploma -
Maldon High School