Jason Hastings
Corona,CA
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for exceptional interpersonal skills, reliability, problem-solving abilities, and maintaining high standards.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Yard House
11.2019 - 01.2026
- Engaged with guests and colleagues to establish and maintain rapport, ensuring a positive and supportive atmosphere.
- Facilitated resolution of concerns through investigation and mitigation efforts, promoting positive outcomes for all parties.
- Coached team members in adopting effective strategies aimed at improving performance and cultivating strong customer relationships.
- Supervised and refined operational workflows to consistently achieve exceptional customer satisfaction.
- Streamlined inventory management by instituting effective cost control measures.
- Facilitated the selection process by interviewing candidates and overseeing their training and supervision.
Associate General Manager
Yard House
04.2016 - 11.2019
- Motivated and led team members to work together to achieve targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Developed and implemented promotions and publicity programs to achieve remarkable business increase.
Restaurant Manager
Yard House
10.2012 - 04.2016
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
Yard House
02.2006 - 10.2012
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education
Associate of Arts - Social And Behavioral Sciences
Riverside City College
Riverside, CA06.2012
Skills
- Operations Management
- Responsive to Change
- Guest Engagement
- Service-Oriented
- Reliable Job Tenure
- Established Sales Achievements
- Team Development
- Inventory Control and Record Keeping
Timeline
Restaurant Manager
Yard House
11.2019 - 01.2026
Associate General Manager
Yard House
04.2016 - 11.2019
Restaurant Manager
Yard House
10.2012 - 04.2016
Bartender
Yard House
02.2006 - 10.2012
Associate of Arts - Social And Behavioral Sciences
Riverside City College