Jason Harper
Seattle,WA
Summary
Data-driven business leader who excels at all aspects of operational and leadership reporting, business analytics, and people management. Evaluate current operations, define best practices, identify pitfalls, and optimize profits using quality, aesthetic reports to bolster all business deliverables and communication. Repeated success as an individual contributor and cross-functional team member with a passion for mentoring and influencing others through executive leadership capacities as well as data insight development and enhancement. Experience in SQL, SAS, MS PowerPoint, MS Excel, Power BI, Tableau, Python, Teradata, and SSIS offering deep expertise in innovative tool adoption and business health optimization, profitability, and sustainability. Trustworthy relationship builder known for cultivating strong partnerships both inside and outside of the organization.
Overview
12
12
years of professional experience
Work History
Senior Manager, Reporting and Analytics
Wheels Up - Uber for Private Jets
Bellevue, WA
03.2022 - 03.2023
- Delivered strategic oversight and direction of ad-hoc analytics, data governance, reporting requests, and coordinating Tableau dashboard development from concept/design planning to launch and end-user training for the Revenue Management organization
- Leveraged flight revenue totals and monthly cost assumptions and created a process that used automation to calculate and present key insights across flight-level profitability
- Recognized for creating quality, effective dashboards aligned with diverse trade requirements, such as Tax, Accounting, and Flight Operations, serving as a subject matter expert, a cross-functional business unit liaison, and a creative problem-solver
- Developed a first-of-its-kind data modeling process using advanced SQL scripts and Oracle ETL tools, aggregating 20+ raw data tables into a single dataset comprised of flight-level financial
- Implemented central data modeling process boosted time and accuracy efficiencies company-wide by enabling data writers to compose simple queries using 1 table rather than interconnecting multiple complex queries to complete requests/workflows.
Senior Manager
T-Mobile USA
Bellevue, WA
01.2020 - 03.2022
- Developed, implemented, trained end-users, and continuously improved the development of new leadership, operational Tableau, and Power BI dashboards
- Developed and coached teams in effectively identifying, managing, escalating, and managing data and reporting integrity.
- Provided guidance and subject matter expertise that greatly enhanced monitoring of high-profile device launches (iPhone), individual business unit’s health (insurance, device, financing), control warranty program device repair costs, and retention
- Directed a team of 15, streamlining new report development and ad-hoc analysis for the entire supply chain organization
- Instrumental in team launching 18 leadership/operational Tableau dashboards
- Boosted monitoring of 20+ dashboards concurrently via automation implementation/optimization
- Completed and presented 270 ad-hoc new report/analytics requests with 100% accuracy and within set deadlines.
Senior Analytics & Reporting Manager
T-Mobile USA
Bellevue, WA
01.2017 - 01.2020
- Spearheaded end-to-end development for the Device Lifecycle Programs (DLP) team, e.g., requirements gathering, prototyping, testing, final delivery, and new reports maintenance/dissemination
- Drove optimization within many lines of the business, such as device insurance, financing, trade-in, remorse returns, and phone refurbishment programs, using progressive analytics/automation
- Served as Team Lead of a special project and developed a suite of self-serve Tableau management and storytelling dashboards for each supply chain division; also engaged with key stakeholders and consulted with management to automate ETL processes
- Enhanced leadership’s ability to understand and resolve challenges, increase business health, and optimized metrics/KPIs
- Promoted to Senior Manager due to exceptional ROI, BI optimization, and positive influence on cross-functional business units.
Senior Developer, Business Intelligence
T-Mobile USA
Bellevue, WA
01.2015 - 01.2017
- Provided advisory and design/development services for a new promotion engine to automate customer eligibility evaluation in collaboration with Marketing, Data Engineering, and Accounting teams
- Implemented marketing engine that generated close to $1B in customer benefits in less than 12 months spanning 60+ promotions
- Partnered with the Marketing Team and gathered/managed requirements for rebate promotional offers
- Enhanced the promotional rebate customer experience by transitioning mail-in processing to instant bill credits
- Promoted to Sr
- Analytics & Reporting Manager as a result of YOY growth, superb management skills, and exceeding set KPIs.
Analytics & Reporting Manager
T-Mobile USA
Bellevue, WA
11.2010 - 01.2015
- Collaborated with the Device Insurance & Financing Teams to develop and execute end-to-end reporting solutions
- Gathered and presented key data across business trends, challenges, process gaps, etc., to boost operational efficiencies and overall optimization
- Lowered potential bad debt exposure by $39M
- Established an automated process that identified high-risk customers
- Built effective reports & ETL packages using SQL, SSIS, Excel, and Teradata
- Promoted to BI Senior Developer as a result of outstanding performance, strong technical abilities, and engaging leadership.
Education
B.A. - Management Information Systems
Washington State University
Skills
- Dashboard & Report Design
- KPIs & Metrics Development
- Analytics
- Transformational Leadership
- Data Modeling
- Query Writing
- Visual Storytelling
- Lifecycle Project Management
- Procedures & Standards Development
- Customer Experience Management
- New Hire Onboarding
- P&L / Financial Planning & Tracking
- Product Alignment & Consistency
- Continuous Enhancement & Optimization
- Audit-Readiness & Regulatory Compliance
Timeline
Senior Manager, Reporting and Analytics
Wheels Up - Uber for Private Jets
03.2022 - 03.2023
Senior Manager
T-Mobile USA
01.2020 - 03.2022
Senior Analytics & Reporting Manager
T-Mobile USA
01.2017 - 01.2020
Senior Developer, Business Intelligence
T-Mobile USA
01.2015 - 01.2017
Analytics & Reporting Manager
T-Mobile USA
11.2010 - 01.2015
B.A. - Management Information Systems
Washington State University
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