Dynamic operations leader with a proven track record at Medispec Canada Technology Group, enhancing operational efficiency and managing multi-million dollar projects. Skilled in strategic planning and fostering team collaboration, I excel in optimizing service quality and driving process improvements, ensuring high performance and client satisfaction. With 27 years experience as a senior manager most recently healthcare. ITIL certified tier4 network certification. 7 years experience exceeding company targets. I was responsible our Canadian service division for onsite technical solutions.
Hi, I’m
Jason Gudmundson
Executive Director / Team Leader
Choiceland,SK
Summary
Overview
24
years of professional experience
48
Certifications
13
Million Dollar Clients
Work History
Medispec Canada Technology Group
Director of Operations
02.2018 - Current
Job overview
- Streamlined operational workflows for over 30 enterprise accounts, including Bestbuy, Revera Senior Living, Cogir senior living, and Pepsi/Kraft Co. to enhance efficiency and reduce network and system down times.
- Led cross-functional teams in implementing process improvements and strategic initiatives.
- Oversaw large scale multi miliion dollar technology projects, from CCTV, Fiber, Deskside, wifi, to back end NOC, DEMARC and END MARC terminiations, to optimize stock levels and minimize waste.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Developed training programs for staff to elevate performance and operational standards.
TecIT Solutions
Network Consultant
02.2013 - 11.2017
Job overview
- Designed and implemented network infrastructure solutions to enhance system performance and reliability for three senior living care homes in Saskatchewan.
- Conducted thorough assessments of existing networks to identify improvement opportunities and optimize configurations.
- Led cross-functional teams in deploying network enhancements, ensuring alignment with organizational objectives and best practices.
- Developed comprehensive documentation for network processes, facilitating knowledge transfer among team members.
Metafore Infosystems
Project Manager
05.2008 - 12.2012
Job overview
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize performance.
- Implemented risk management processes to identify and mitigate potential project challenges.
- I was responsible for the overall management of the initiation, execution, control and completion of the technology-related projects for enterprise clients (Wal-Mart), while ensuring consistency with the organization’s strategy, commitments, and goals.
- I was also responsible for planning, executing, and finalizing projects according to set deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Provide 7/24 National support for Walmart hardware/software, while meeting and exceeding a strict 95% SLA requirement. Ensure all calls are updated in real time with proper codes. Create monthly summary reports for IBM.
• Provide technical support and guidance for field technicians
• Demonstrate good problem solving, and quick decision making
• Perform quick troubleshooting with customers, and present phone fix if applicable
• Recommend and advise of part needs for each Walmart call
• Work with Parts Department in establishing inventory location and needs - Proved successful working within tight deadlines and a fast-paced environment.
MicroAge Technical Services
Onsite Technician
06.2006 - 05.2008
Job overview
- Diagnosed and resolved hardware and software issues for client systems.
- Installed, configured, and maintained network devices and infrastructure.
- Provided technical support to clients through on-site visits and remote assistance.
- Collaborated with vendors to secure necessary parts and services for repairs.
- Supported large government accounts providing deskside IT Support. Multiple ministries of the provincial government relied on myself to ensure systems and facilities are working at the highest efficiency.
Convergys
Tier III Floor Support
12.2002 - 06.2026
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided support to over 300 agents supporting Comcast internet services, providing tier 3 support, billing support, pole & telephone support. Quickly reported to Lead agent for the group of 12 agents support the call center. Constantly demonstrated strong call center management skills. Developed many training guides and documentation for our Tier 1 agents.
- Created and led weekly training sessions and coaching with agents.
Convergys closed so was laid off.
Education
CompTIAToronto, ON
Certificate of Technical Studies from Network + Certification
03-2004
University Overview
Allan Watson HighLethbridge, AB
High School Diploma
06-2003
University Overview
- Graduation with Distinction, June, 2003
- PHP Developer, NVidea, Completed 2004
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Operations management
- Quality of service management
Languages
English
Native or Bilingual
Certification
- Certified ITIL V4 Project Manager
- CompTIA N+ Certified
- Google People & Projects Certification
- Certified , Dell Inc - Dell Network Specialist
- Verkada - Certified Verkada Engineer
- Cisco - Certified Cisco Engineer (CCNA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork from home optionTimeline
Director of Operations
Medispec Canada Technology Group
02.2018 - Current
Network Consultant
TecIT Solutions
02.2013 - 11.2017
Project Manager
Metafore Infosystems
05.2008 - 12.2012
Onsite Technician
MicroAge Technical Services
06.2006 - 05.2008
Tier III Floor Support
Convergys
12.2002 - 06.2026
CompTIA
Certificate of Technical Studies from Network + Certification
Allan Watson High
High School Diploma