Jason Gates
Los Angeles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Loss Prevention Officer
J&A Groups
08.2023 - Current
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols of the property to identify and address potential security risks.
- Responded promptly to incidents, including disturbances or medical emergencies, ensuring appropriate actions were taken.
- Collaborated with local law enforcement during investigations and emergency situations to enhance response effectiveness.
- Trained new security personnel on protocols, procedures, and emergency response tactics to ensure compliance and readiness.
- Implemented improved surveillance techniques using advanced security systems to enhance monitoring capabilities.
- Developed incident reports detailing findings and actions taken for management review and future reference.
- Minimized property loss by conducting thorough investigations of reported thefts and other security breaches.
- Prevented unauthorized access to restricted areas through diligent monitoring of keycard access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
Fleet Manager
911 Health
09.2021 - 06.2023
- Oversaw fleet operations, ensuring compliance with safety regulations and company policies.
- Developed maintenance schedules to optimize vehicle performance and reduce downtime.
- Implemented fuel management strategies, enhancing efficiency across the fleet.
- Coordinated driver training programs to improve safety awareness and operational effectiveness.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Driveway Ambassador
AAA Parking
02.2013 - 09.2021
- Managed parking operations, ensuring efficient flow and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Implemented process improvements to enhance operational efficiency and reduce wait times.
- Resolved customer inquiries promptly, maintaining high service standards.
- Greeted customers and clients to create welcoming atmosphere.
Sales Associate
Nordstrom
06.2008 - 11.2010
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Maintained organized merchandise displays, contributing to an appealing shopping environment and improved sales visibility.
- Collaborated with team members to meet daily sales goals and optimize store operations.
- Conducted inventory checks, verifying stock levels to minimize discrepancies and improve replenishment efficiency.
- Educated customers on promotions and loyalty programs, fostering customer engagement and retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Insider
Dominos Pizza Inc.
06.2006 - 06.2008
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Operated food preparation equipment, ensuring adherence to safety and sanitation standards.
- Monitored inventory levels, assisting in supply ordering to maintain optimal stock availability.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Alexander Hamilton High
Los Angeles, CASkills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Investigations
- Customer service
- Active listening
- Data entry
- Teamwork
- Problem-solving
- Time management
- Reliability and punctuality
- Flexible schedule
- Professional appearance
- Relationship building
- Phone etiquette
Timeline
Loss Prevention Officer
J&A Groups
08.2023 - Current
Fleet Manager
911 Health
09.2021 - 06.2023
Driveway Ambassador
AAA Parking
02.2013 - 09.2021
Sales Associate
Nordstrom
06.2008 - 11.2010
Insider
Dominos Pizza Inc.
06.2006 - 06.2008
High School Diploma -
Alexander Hamilton High