Jason A. Freund
Toronto,Canada
Summary
Dynamic Client Services Coordinator at Exela Technologies with a proven track record in stock control management and project oversight. Adept at optimizing workflows and enhancing client satisfaction through effective billing support and cost-saving strategies. Passionate about delivering results and fostering strong client relationships while ensuring compliance and efficiency.
Overview
20
20
years of professional experience
Work History
Client Services Coordinator
Exela Technologies
Toronto, Canada
12.2006 - 01.2025
- Main buyer for inventory
- Set up, monitor, re-order client inventory and materials
- Submit requests for quotes as necessary
- Primary client team contact for Client Support Services
- Consultant for kit management (legal requirements for PCS delivery, assembly requirements, size limitations, assembly cost, manual vs
- Automated)
- Continuous process improvement consulting and follow through for all fulfillment work
- Monitor/track all daily and project fulfillment work and ensure proper and accurate billing
- Investigate and respond to any billing inquiries
- Report and consult on client teams’ monthly fulfillment fees and hold quarterly meetings to suggest cost savings improvement
- Acting manager of Exela facility in 2019
- Domestic and International shipment coordinator via various courier companies (UPS/FedEx)
- Main contact for various pick and pack clients
- Various monthly reporting as requested by Alight Production Specialists
- Preparing and coordinating manual and auto fulfillment jobs with production team ensuring all SLA’s are met
- Project management for annual tax and pension mailings as well as other ad-hoc projects that arise
Culture Receiver/Analyzer
Enviro-Test Laboratories
Winnipeg, Canada
12.2004 - 04.2005
- Received, catalogued and tested various samples of substances submitted by the General Public, City of Winnipeg and Province of Manitoba
- Sent samples for testing on such categories as Asbestos, food, water, and other material
- Processed client payments (credit, debit, and cash)
- Logged samples and inputted client information into company database as per corporate compliance
- Prepped samples for testing and forwarded to proper department for analyzing
Education
Associate of Science - Computer Science
Patel Vocational School
Winnipeg, Manitoba05.2000
Grade 12 Diploma -
Edward Schreyer High School
Beausejour, ManitobaSkills
- Stock control management
- Client account management
- Customer billing support
- Project oversight
- Workflow optimization strategies
- Quotation coordination
References
References available upon request.
Timeline
Client Services Coordinator
Exela Technologies
12.2006 - 01.2025
Culture Receiver/Analyzer
Enviro-Test Laboratories
12.2004 - 04.2005
Associate of Science - Computer Science
Patel Vocational School
Grade 12 Diploma -
Edward Schreyer High School
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