Summary
Overview
Work History
Skills
Languages
Timeline
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Jason Follett

Jason Follett

St. John's,NL

Summary

Seasoned Parts Advisor with a proven track record at Canadian Tire, adept in parts cataloging and delivering exceptional customer service. Excelled in streamlining ordering processes and enhancing customer satisfaction through effective problem-solving and strong supplier relationships. Skilled in warehouse operations and training team members, showcasing a blend of technical expertise and interpersonal skills.

Overview

28
28
years of professional experience

Work History

Parts Specialist

Avalonford
05.2011 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

Automotive Parts Salesperson

Autoparts Network
05.2002 - 05.2011
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.

Parts Advisor

Canadian Tire
07.1997 - 05.2002
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.

Skills

  • Parts cataloging
  • Warehouse operations
  • Shipping procedures
  • Warranty administration
  • Parts identification
  • Stock control
  • Ordering parts
  • Customer service
  • Problem-solving skills
  • Clean driving record
  • Forklift operation

Languages

English
Full Professional

Timeline

Parts Specialist

Avalonford
05.2011 - Current

Automotive Parts Salesperson

Autoparts Network
05.2002 - 05.2011

Parts Advisor

Canadian Tire
07.1997 - 05.2002

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Jason Follett