Jason Everitt
Upland
Summary
Dynamic sales professional with a proven track record at Service Corporation International, excelling in customer service and relationship building. Achieved consistent sales targets through effective upselling and negotiation tactics, while maintaining a calm demeanor in high-pressure situations. Recognized for enhancing customer satisfaction and fostering loyalty through exceptional service and strategic product recommendations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
Service Corporation International
04.2013 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Collections Agent
CTI
02.2007 - 12.2012
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
Electrical, Electronics And Communications Engineering
Los Angeles Trade Technical College
Los Angeles, CA04-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Cash handling accuracy
- Client service
- Conflict resolution
- Complex Problem-solving
- Sales strategies
- Upselling
- Professional demeanor
- Strategic planning
- Sales development
- Product recommendations
- Sales goals attainment
- Brand promotion
- Negotiation tactics
- Cold calling
- CRM software proficiency
- Verbal and written communication
- Friendly and outgoing
- Task prioritization
- Upselling and cross selling
- Contact follow-up
- Price quote preparation
- Positive and professional
- B2B sales and customer service
- Energetic self-starter
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Licensed Insurance Agent - [From 2013 to Present]
- Funeral and Cemetery License - [From 2013 to Present]
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate
Service Corporation International
04.2013 - Current
Collections Agent
CTI
02.2007 - 12.2012
Electrical, Electronics And Communications Engineering
Los Angeles Trade Technical College
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