Jason Etter
Laguna Niguel
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
28
28
years of professional experience
Work History
Operations Manager
UPS
Aliso Viejo
01.1998 - Current
- Monitor industry trends and recommend innovative improvements to elevate and refine company's product range.
- Devise systems and procedures to enhance operational excellence and boost team efficiency.
- Enable accurate performance trend projections by mitigating operational vulnerabilities through strategic data organization.
- Oversee operational personnel while ensuring strict adherence to company protocols and guidelines.
- Conduct comprehensive analysis and present insightful reports on pivotal performance metrics to top-tier management.
- Key Contributions:
- Minimized misunderstandings and ensured timely task completion by fostering productive and open lines of communication among team members/senior executives.
- Optimized profitability by revitalizing incident management processes and managing accessorial charges.
- Expedited turnaround periods significantly through novel techniques, methodologies, and systems implementation.
- Managed daily operations and workflow for package sorting and distribution.
- Trained team members on safety protocols and operational procedures.
- Coordinated staff schedules to optimize resource allocation and efficiency.
- Ensured compliance with company policies and safety regulations during operations.
- Implemented process improvements to enhance overall operational performance.
- Facilitated communication between management and frontline employees for effective operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Measured and reviewed performance via KPIs and metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Operations management
- Process improvement
- Data analysis
- Supply chain management
- logistics planning
- contract negotiation
- Business development and growth
- Profit and loss accountability
- Policies and procedure adherence
- Team training and leadership
- Effective communication
- Schedule oversight
- Performance management
- Process flows
- KPI tracking
- Employee relations and conflict resolution
Websites
Timeline
Operations Manager
UPS
01.1998 - Current
Bachelor of Science - Business Management
University of Phoenix