Jason Edgar
Waterloo,ON
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Cannabis
03.2022 - Current
- Create develop and drive SOP's to existing franchise network
- Liaise with external partners to provide best in class visual direction to store partners
- Provide guidance and compliance with HR, health and safety and regulatory practices and procedures
- In depth business reviews to identify areas of improvement and growth opportunities for franchise owners
- Create, delegate and execute new store openings
- Support payroll and scheduling functionality and efficiency
- Utilize PNLs to showcase financial story to franchise owners
- Create standard audits for best in class franchise consistency
- Utilize LMS systems to create and drive overall learning of store teams
- Utilization of inventory reports to identify areas of growth and loss opportunities
- Review all payroll and onboarding process and documents
- Marketing deployment to all locations as well as audits of online sales channels
- All process of SEO improvement and optimization.
Provincial General Manager
Star Buds
06.2021 - 02.2022
- Leading a team of 8 stores in the Ontario region with sales in excess of $14M
- Opened 4 new retail store locations for the business
- Implementation of process' for POS changeover to have more access to reporting and back endefficiencies
- Payroll systems move to push to centralize cost savings and reduction of labour hours worked forpayroll processing
- Digital menu changeover to Budvue to increase the overall shopping experience for our customers
- Learning management system implementation to create a better environment to onboard our staff,and to ensure tracking for employees with completion dates and times
- Create strategic partnerships with LP's to grow our retail footprint and focus on traffic driving, marketinginitiatives and in store trainings including sales strategy initiatives
- Creating strategic relationships with third party vendors to establish centralized ordering, billing andpricing
- Working with the store teams to increase margin either with baseline sales, and working on Items pertransaction, as well as transaction average
- Providing leadership to other provinces outside of Ontario to continue to grow the brand of Starbudscountry wide
- Used PNL statements to identify areas of cost savings within the business as well as identify areasof opportunity for growth
- Focus on company culture for succession planning and ensuring a welcoming environment for all teammembers
- Creation of all SOP's to ensure consistent store behaviors and process
- Inventory management including creating and developing inventory count calendars and executionguidelines
- Order guides and cycles for replenishment of product from OCS to ensure pars and product quantitiesare within guidelines for replenishment
- Create all marketing initiatives and in store promotions and monitor traction of customer engagement
Area Manager
Canna Cabana Inc
01.2021 - 06.2021
- Managing the Southwestern Ontario region of Canna Cabana
- Provide merchandising directives and coaching for visual in store
- Implementation of policies and procedures to ensure traction in store
- Hire, train and develop talent to ensure the stores operations are high level
- Working between departments to ensure smooth rollout of business critical initiatives
- Creating a positive work environment for all team members to grow and build their skill sets
- Increase KPI's of the stores by focusing on impactful changes such as suggestive selling, averagebasket, items per transaction and gross margin
- Managed a portfolio of stores of that exceeded sales of $15M
- Building relationships with Canadian Licensed producers to ensure good flow through of product,product support and product knowledge
- Use of the PNL to show store leadership how to effectively manage labour expectations and controllablecosts
- Provide consistent leadership and support to store teams at all times
Store Manager
Meta Cannabis Co
02.2020 - 01.2021
- Multi store management, including merchandising, training and development and coaching of newstore managers and teams
- Work with the Director of retail operations to create and implement SOP's to be rolled out companywide
- Assist the financial team to give direction with regards to regulatory reporting and compliance
- Sales in the top 10 of all cannabis retail stores in Ontario
- Train and developing a high performing team with a focus on promoting from within, and employeeretention
- Facilitating store authorizations and inspections with the AGCO for all stores in the Ontario region
- Focus on labour as a way to lead the business with meeting and exceeding a 7% labour targeted budget
- Build relationships with Cannabis License producers to ensure that we are maximizing our sales withintheir brands and helping build those business' to be top selling SKUs
- Training and testing new processes with regards to financial compliance, inventory controlmanagement and online order fulfillment (subject matter expert for GlobalTill)
- Continued work above my scope of work to ensure all store in the Ontario region and beyond havethe necessary skills to meet and exceed expectations
- Estimates $10M in sales reached by the end of FY20
- Experience with project management for upcoming retail projects both leading and dealing withintegration
- Facilitation with small and large training groups to support employee engagement
- Systems integration experience on both small and large scale
- Knowledge of Provincial, federal and health Canada regulations nationally
Sales manager
Staples
01.2018 - 01.2020
- Coach sales behaviors to meet customers total solutions for their product needs
- Product knowledge implementation so that all sales associates are ready to support all product lines
- Oversee the visual standards in the store to ensure compliance with company directives
- Increase profitability by focusing on company KPIs with specific focus on UPT, ATV and easycare plans
- Using PNL to identify areas of strength and improvement for everyday best business practices andstore growth year over year
- Build relationships with community members to drive sales and customer satisfaction, particularly withenrollment in the preferred customer account program
- Succession planning to ensure we are focusing on bench talent and driving professional development
- Focus on health and safety standards to be compliant with company standards and provincial andfederal guidelines
- Labour planning and execution to meet specified targets and deadlines
- Coaching customer experience statistics as provided by surveys (CSAT)
- Focus on selling structure change for a more interactive customer immersive experience
- Focus on multichannel sales by promoting instore, BOPIS, kiosk and online sales
Store Manager
Jysk Linen n Furniture
01.2017 - 01.2018
- Deliver world class customer service in line with JYSK's standards to make a positive environment forall customers when they walk into the location
- Focusing on sales to increase profitability by effectively using KPI's to measure and follow up onperformance
- Coach and develop existing staff to use their skills as subject matter experts to increase profitabilityand sales per customer
- Execute training and development plans for existing management to ensure they are properly followingcompany guidelines and for building on their managerial excellence
- Building relationships with local business to ensure they think of JYSK as a go-to for their businessneeds with a focus on staging and realtors
- To ensure that mystery shops in the store are communicated with the store team to help improvethese results by looking at things from a customer perspective
- Labour planning and execution as per company goals and guidelines
- Ability to work independently and as a part of a team
- Working closely with the District Visual Merchandiser to come up with plans to ensure that the storeis consistent with current floor plans, as well as changes due to excessive or lacking visual productpresentations
Sales and Operations Manager
Great Circle Works
01.2016 - 01.2017
- Account Coordination
- Manage client accounts specifically in the sporting goods and children toy sector
- Handle daily communications to customers
- Initiate sales calls with new and existing accounts
- Managing overseas distributors
- Work with and coordinate sales reps
- Manage MAP pricing and contact customers with compliance
- Order Fulfillment
- Manage incoming orders via EDI and SPS commerce
- Arrange shipping/routing of orders, coordinate with 3rd party warehouse staff, prepare shipmentrequirements e.g: box and pallet PDF, ASN
- Submit routing requests, inventory updates, shipping notifications and update of pricing and availability
- Order entry and shipping coordination with 3rd party warehouse
- Participate in online training sessions
- Administrative and Marketing Support
- SWOT analysis of potential products to bring to specialty and big box retails
- Setup of online payment processing for cost effectiveness and ease of use
- All aspects of office administration
- IT troubleshooting and system setup and maintenance
- Social media postings through Twitter, Facebook, Pinterest
- Use of salesforce to organize customer database
- Provide an excellent customer service experience to internal and external clients
- Develop and implement health and safety company compliance
- Organize and participate in trade shows including setup and hiring of temporary staff
Store Manager
Mastermind Toys
01.2014 - 01.2016
- Consistently meet and exceed sales targets for new store opening
- Ability to understand and adjust my ability to lead the business by using kpi information
- Development from within by encouraging staff to strive for the very best and aspire to further careerdevelopment
- Increase of 20% consistently above company driven targets
- Developed new process and organizational strategy to increase productivity within the managerial staff
- Focus on a sustainable team with little turnover to develop consistent an excellent customer experience
- Ability to use key performance indicators to adjust business needs and be proactive to find suitablesales opportunities
- Participate in inventory management systems rollout to store managers throughout the district, andprovide ongoing support
- Compliance with all aspects of workplace health and safety
- Labour planning and compliance to maximize internal profitability and cost
- Skills Used
- Leadership, time management, labour management, KPI performance to focus on daily operationchanges and enhancements, payroll adaptability due to needs of the business, consistent ability to coachsales process and performance
Customer Experience Manager
Indigo
01.2012 - 01.2014
- Responsible for compliance with all current provincial and federal legislation as well as documentation,and monthly meetings
- Including but not limited to monthly inspections and follow up processes for areasof concern
- Work closely with consignment authors and helped schedule and execute in-store events as well asproviding staff support when needed
- Controllable growth of business by 25% after first quarter financial sales
- Weekly processing of all payroll functions and scheduling compliance
- Ensure store is adequately staffed with consistent hiring, and training of new Customer Experience
- Representatives
- Developing new and existing employees through coaching and development plans in their careeraspirations within the company
- Included in this is a fully functioning excel based coaching journal forease of use
- Establishing consistent repeat customer base, with a focus on retention and customer satisfaction
- Partnering with local schools to provide assistance with FUNdraising events that allow funding for schoollibraries
- Focus on cash compliance, ideally pinpointing areas of savings, implementation of new cashprocedures, and training and development
Education
University - Accounting and Finance
Toronto Metropolitan University
Toronto, ON07.2009
Skills
- Profit & Loss
- Merchandising
- Management
- Recruiting
- Loss Prevention
- Sales Management
- Payroll
- Planograms
- Accounts Receivable
- Training & Development
- Performance Management
- Internal Audits
- Human Resources
- Social Media Management
- Forecasting
- Accounts Payable and Accounts Receivable
Languages
English
Native or Bilingual
Certification
Cannabis Retail Manager License
Timeline
Director of Operations
Cannabis
03.2022 - Current
Provincial General Manager
Star Buds
06.2021 - 02.2022
Area Manager
Canna Cabana Inc
01.2021 - 06.2021
Store Manager
Meta Cannabis Co
02.2020 - 01.2021
Sales manager
Staples
01.2018 - 01.2020
Store Manager
Jysk Linen n Furniture
01.2017 - 01.2018
Sales and Operations Manager
Great Circle Works
01.2016 - 01.2017
Store Manager
Mastermind Toys
01.2014 - 01.2016
Customer Experience Manager
Indigo
01.2012 - 01.2014
University - Accounting and Finance
Toronto Metropolitan University
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